• Support, mentor, and motivate your hourly workforce. Used Microsoft Excel to create a spreadsheet to track associates both in CAP (counting, amnesty, and picking) as well as other departments for their pick and count rate (Pick 350, Count 600/200/180 per hour). This spreadsheet was later turned into a quip on quip.com to be shared with other leaders of the CAP team. This endeavor helped provide the needed training and encouragement to get low performing associates up to the correct pick rate.• Deep diving tracking numbers to determine the best course of action for customer’s parcels. This includes getting the parcel to the correct delivery station, processing a damaged parcel, returning back to origin, or reviving parcel to be dispatched to customer.• Training ambassadors and increasing knowledge across associates for better understanding of what is happening with the current process. Trained other site manager(s) and area manager in correct processing of small business hazmat procedures, correct procedures for processing parcels that were not assigned to a dispatch route.• Manage safety, quality, productivity, and customer delivery promises.• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.• Stand/walk for up to 12 hours during shifts.• Work in an environment where the noise level varies and can be loud.• Work in an environment that is subject to variable temperatures and weather (fulfillment centers and delivery stations include outside loading departments).• Continuously climb and descend stairs (applies to sites with stairs).• Work a flexible schedule (weekends and/or overnight shifts).

ESSENTIAL DUTIES AND RESPONSIBILITIES:Provides technical assistance and support for high volume of incoming customer calls related to product service.Facilitates customer order processing of inventoried replacement components.Diagnose, instructs, confirms and resolves service issues.Perform “off-hour” service calls.Reports, documents and communicates all related field service issues.Provides advanced customer support with attention to detail and emphasis on service communication.ADDITIONAL RESPONSIBILITIES:Conducts order entry, UPS / FedEx shipments, common carrier dispatching and logistics.Work along with all aspects of the organization in striving to meet corporate goals and objectives.Reporting quality issues with related product and suggestions on remedies.Assists in field installations and service support.

Performed preventive and corrective maintenance on ground support equipment, service, inspect, test, troubleshoot, and repair diesel engine systems, hydraulic, hydrostatic, and pneumatic systems, cryogenic systems, electrical systems, gas turbine compressor units, electrical and hydraulic power generating equipment, manage support equipment assets, and provide training in operation and maintenance of ground support equipment.

Performed preventive and corrective maintenance on aviation support equipment, aviation mobile firefighting units, material handling equipment, hoisting and lifting devices, and associated components and systems; service, inspect, test, troubleshoot, and repair gasoline and diesel engine systems, transmission systems, hydraulic, hydrostatic, and pneumatic systems, steering and suspension systems, cryogenic systems, electrical systems, gas turbine compressor units, electrical and hydraulic power generating equipment, air-conditioning and refrigeration systems (excluding avionics support equipment); manage support equipment assets at different command levels; and provide training in operation and maintenance of aviation support equipment.