Monitoring a car park during the festive seasonIssuing tickets as and when requiredBuilding rapport with customersHelping with shopping to customers vehiclesMaintaining the car park to ensure clean and tidy at all times

Deal with inbound calls on a daily basis from debtorsWork towards daily, weekly and monthly targetsTurning a negative call into a positive call creating a ‘first time fix’Take credit/debit card paymentsWork as part of a team aswell as on my own initiative

Taking inbound customer service calls on behalf of O2 Telefonica UK LtdAchieving maximum call quality on each and every call and creating a fantastic customerexperienceAchieving daily, weekly and monthly targets on my own and as part of a teamAchieving a ‘first time fix’ on each and every callFloorwalking new advisors and completing training as and when requiredCompleting managerial tasks as and when required

I was the designated premises supervisor authorising the sale of alcohol on the premisesEnsuring gross profit percentages were met on a weekly basisCreating and distributing staff rotas on a weekly basis to suit the businesses needsCommunicating with other local bars to ensure safety in the town centre and to also discussany issues in the local areaMarketing the company by doing regular promotions and also external advertisingTraining new staff from walking through the door to being able to pour a beverage to acustomerDevelop existing staff to become more confident and to be able to make the correct decisionwhen management isn’t aroundDelivering excellent customer service at all times and having a great smile towards otherstaff and the customers