Christopher Corley Email & Phone Number

Riverview, Fl, Us

Riverview, Fl, Us

San Francisco, California, Us

Town And Country, Missouri, Us

Tampa, Florida, Us

• Worked as a trusted practice expert, providing specialized coaching and guidance to internal and external customers whenever unique practice knowledge is needed to deliver better outcomes• Reviewed client workflows and provided feedback and assisted with reporting submission for government programs• Continued to develop practice expertise through continuous learning by staying up-to-date on industry advancements to generate lively debate and discussion on practice-related topics, and modeled a “learning never stops” attitude• Produced knowledge articles for both external customers and internal team members that enhance understanding, utilization and satisfaction with Greenway products and services• Drove customer satisfaction during several product defects that caused problems with regulatory reporting, maintaining an average Net Promoter Score of 92%• Mined and analyzed data, then use that data to draw conclusions and make decisions that deliver desired customer outcomes and drive customer success.• Maintained 100% client retention over 5 years by building strong relationships and demonstrating leadership and building a responsive and proactive personal brand

• Supervision of all site officers at inpatient hospital facility• Management of site scheduling and payroll• Acted as liaison between security company and hospital management • Reviewed daily reports and activity updates

San Francisco Bay Area, Ca, Us

Ensured safety for customers and tenants.Enforced facility rules and regulations, and assisted law enforcement personal as required. Established security and emergency policy and procedures.Advised senior leaders on operational security issues.

Planned and implemented promotional strategies to maximize sales volume and profit margins.Performed all merchandise purchasing.Hired, trained and managed customer service representatives.Consistently achieved superior sales results through leadership, planning, and effective implementations.

• Processed customer payments using in house database• Contacted customers regarding account collection issues• Processed work orders and coordinated vendor warranty payouts

• Monitored and trained call center agents• Directed daily work flow and created scripts to maximize sales goals• Responsible for hiring and scheduling of personnel