Christopher Costa Email & Phone Number

New York, New York, United States

• Identity Management Services Manager – responsible for managing operations for three teams of analysts responsible for day to day operations of IAM tools, provisioning access to critical entitlement based systems.
• Support the digital transformation on-going projects in regards to IAM and Governance (SailPoint implementation, One AD Environment-o365, One ServiceNow implementation)
• Client facing with key stake holders, executives, and business leadership.
• Creating and Managing Certification campaigns for Attestation of Application & Entitlements Access and implementation of Completeness & Accuracy standards.
• Point of Contact and SME for Identity Access Management related inquires by external SOX Auditors – Risk Acceptance & Remediation implementation.
• Maintain & improve standardization of procedures & work instructions through documentation, security governance, and training.

USA

• Manage security services supporting Identity and Access Management, Multi-Factor Authentication, and a diverse set of security operations personnel spanning the globe.
• Maintain & improve standardization of procedures & work instructions through documentation, security governance, and training.
• Manage communication and administration tools with key clients; solicit client feedback on service, enact security governance, monitor SLA metrics and improve work flow processes, maintain KPIs, client education and.
• Develop and institute new methodology to track and document internal audits & quality assurance – support for external client audits and reporting.
• Provide cost estimates and impact of volume for new work, maintain costs and revenue for existing labor and support models.
• Create, Maintain, and Test Departmental Contingency Plans

USA

USA

• Ensure Security compliance globally, setting security related direction on administrative procedures, running reports on deviations and assigning corrective action.
• Extensive analytical and technical experience providing second tier support for corporate business partners and the service desk across multiple enterprise level platforms.
• System administration and Identity Management across Novell, UNIX, Windows, LDAP, Active Directory, and many other proprietary systems.
• Designed and implemented cross training plans globally.
• Standardization of procedural documentation. - 1,000+ work instructions & SOPs
• Extensive IT Infrastructure Project experience supporting upgrades and transitions across multiple technologies and client's corporate infrastructure environment.

Technical Delivery & Information SecurityElectronic Data Systems - EDS