• Identity Management Services Manager – responsible for managing operations for three teams of analysts responsible for day to day operations of IAM tools, provisioning access to critical entitlement based systems, Identity creation and audit certification and support. SailPoint Operations, SailPoint Platform Support, and CyberArk.• Support the digital transformation on-going projects in regards to IAM and Governance (SailPoint implementation, One AD Environment-o365, One ServiceNow implementation)• Client facing with key stake holders, executives, and business leadership.• Creating and Managing Certification campaigns for Attestation of Application & Entitlements Access and implementation of Completeness & Accuracy standards.• Point of Contact and SME for Identity Access Management related inquires by external SOX Auditors – Risk Acceptance & Remediation implementation.• Maintain & improve standardization of procedures & work instructions through documentation, security governance, and training. • Manage communication and administration tools with key clients; solicit client feedback on service, enact security governance, monitor SLA metrics and improve work flow processes, maintain KPIs, client education and training.• Develop and institute new methodology to track and document internal audits & quality assurance – aggregating for user reconciliation, Completeness & Accuracy standards.• Provide cost estimates and impact of volume for new work, maintain costs and revenue for existing labor and support models.• Create, Maintain, and Test Departmental Contingency Plans• Implement & Manage ITIL (Information Technology Infrastructure Library) across all supported accounts in IT Infrastructure. Asset, Incident, Problem, Request and Change Management. • Architecting/Directing the Implementation of Identity Management WorkFlow in regards to Identity Cube, User On-Boarding, RBAC and Security Automation Provisioning.

• Manage security services supporting Identity and Access Management, Multi-Factor Authentication, and a diverse set of security operations personnel spanning the globe.• Maintain & improve standardization of procedures & work instructions through documentation, security governance, and training. • Manage communication and administration tools with key clients; solicit client feedback on service, enact security governance, monitor SLA metrics and improve work flow processes, maintain KPIs, client education and training.• Develop and institute new methodology to track and document internal audits & quality assurance – support for external client audits and reporting.• Provide cost estimates and impact of volume for new work, maintain costs and revenue for existing labor and support models.• Create, Maintain, and Test Departmental Contingency Plans• Extensive project experience migrating labor to Best Shore resources as well as IT services implementing new tools and software.• Experience managing the implementation of Identity Management Tools such as Oracle, CA, and SailPoint for automating the provisioning of identities and access (IDM).• Implement & Manage ITIL (Information Technology Infrastructure Library) across all supported accounts IT Infrastructure. Asset, Incident, Problem, Request and Change Management. • Directly responsible for the employment of team members, including hiring and termination. Record performance review of personnel; manage team work load schedules and develop metrics. Provide career guidance and goals for employees, including improvement and corrective action initiatives adhering to individual Country laws and regulations.

• Ensure Security compliance globally, setting security related direction on administrative procedures, running reports on deviations and assigning corrective action.• Extensive analytical and technical experience providing second tier support for corporate business partners and the service desk across multiple enterprise level platforms.• System administration and Identity Management across Novell, UNIX, Windows, LDAP, Active Directory, and many other proprietary systems.• Designed and implemented cross training plans globally.• Standardization of procedural documentation. - 1,000+ work instructions & SOPs• Extensive IT Infrastructure Project experience supporting upgrades and transitions across multiple technologies and client's corporate infrastructure environment.

Technical Delivery & Information SecurityElectronic Data Systems - EDS