Christopher C. Email & Phone Number

Dayton, Oh, Us

United States

Installation and configuration of Fortinet network switches and firewalls.

Dayton, Ohio Area

 Assist in product development efforts through design and validation Provide third tier customer support and consultation Evaluate product performance, compatibility and user experience  Improve product quality through containment and root cause consultation Lead Value Add Value Engineer (VAVE) for C2G products Assist with on-site customer support and engineering  Lead and reduce environmental impact through sustainability programs Internally audit for Quality ISO 9001 and Environment 14001 to the 2015 standard

 Lead product development efforts through design and validation Provide third tier customer support and consultation Evaluate product performance, compatibility and user experience  Improve product quality through containment and root cause consultation Innovate automation test methodologies to improve efficiency  Lead lab equipment modernization and planned obsolescence efforts Exercise functional engineering disciplines in electrical, mechanical and software Cross functional project collaboration with California and Asia offices Assist with on-site customer support and engineering

 Lead product development actives to complement existing categories  Improved product quality by trending and initiating suppler corrective action Established ISO 9001 credentials for headquarters facility through internal audits Transformed feedback and growing trends into innovative product solutions Streamlined product End Of Life (EOL) process and procedural flow Perpetuated product lifecycle through technological and marketing enhancements Led cross functional collaborative teams to achieve product development Maximized profitability through cost reduction with off shore suppliers  Evangelist of HDMI, DVI, analog video and patented break-away cable solutions Achieved strict project timeline commitments

 Educated and inspired new employees with subjects of product and technology  Reinvented curriculums with contextual hands-on learning methodologies  Developed stunning and enticing training collateral Facilitated BISCI credited training at trade shows and customer events Substantially increased product awareness by authoring technical documents and programmatic marketing collateral  Enhanced customer experiences through formation of technical support database  Conducted on-site customer training and application engineering  Supported Product Managers with application engineering

 Educated and inspired new employees with subjects of product and technology  Reinvented curriculums with contextual hands-on learning methodologies  Led product and technology instruction in the areas of Serial Attached SCSI (SAS), CX4, Infiniband cabling, Serial ATA (SATA), fiber optic, HDMI, DVI, VGA, home theater design, computer design (CPU, GPU, HDD, RAM), SCSI, wired and wireless computer networking (WAN, LAN, PAN), Displayport, AC and DC power.  Developed and executed SAP CRM and R3 systems training to internal sales representatives.

 Achieved and exceed established goals in a high pace call center environment Enhanced customer experience through presale and consultative support Built and maintained relationships with managed account contacts  Achieved proficiency with SAP CRM and R/3 customer service systems Working as a team in a competitive call center environment

 Achieved and exceed established goals in a high pace call center environment Enhanced customer experience through presale and consultative support Built and maintained relationships with managed account contacts  Achieved proficiency with SAP CRM and R/3 customer service systems Working as a team in a competitive call center environment

Bachelor'S Degree, Organizational Leadership

Certificate, Network Engineering Associate