-Document operational activities.-Analyze data to identify or resolve operational problems.-Troubleshoot issues with computer applications or systems.-Compile technical information or documentation.-Report maintenance or equipment problems to appropriate personnel.-Develop testing routines or procedures.-Document design or development procedures.-Recommend changes to improve computer or information systems.-Install computer software.-Test computer system operations to ensure proper functioning.

Riptide Software, Inc acquired by Phoenix Defense, LLC.-Develop and execute software tests to identify software problems and their causes. -Test system modifications to prepare for implementation. -Document software and application defects using a bug tracking system and report defects to software or web developers. -Create and maintain databases of known defects. -Participate in software design reviews to provide input on functional requirements, operational characteristics, product designs, and schedules.

Acquired by Phoenix Defense, LLC.-Design test plans, scenarios, scripts, or procedures.-Document software defects, using a bug tracking system, and report defects to software developers.-Identify, analyze, and document problems with program function, output, online screen, or content.-Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.-Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.-Document test procedures to ensure replicability and compliance with standards.-Plan test schedules or strategies in accordance with project scope or delivery dates.-Conduct software compatibility tests with programs, hardware, operating systems, or network environments.-Test system modifications to prepare for implementation.-Monitor bug resolution efforts and track successes.-Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.-Provide feedback and recommendations to developers on software usability and functionality.-Create or maintain databases of known test defects.-Install, maintain, or use software testing programs.-Install and configure recreations of software production environments to allow testing of software performance.-Monitor program performance to ensure efficient and problem-free operations.-Investigate customer problems referred by technical support.-Perform initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source.-Coordinate user or third-party testing.-Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.

-Apply basic and advanced technical knowledge to solve routine problems by interpreting manufacturer’s manuals or similar documents.-Use independent judgment in planning work sequence, selecting tools and testing instruments.-Adjust or replace defective or improperly functioning circuitry or electronic components, using hand tools or soldering iron.-Test electronic units, using standard test equipment, and analyze results to evaluate performance and determine need for adjustment.-Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.-Respond to program error messages by finding and correcting problems or terminating the program.

-Provide for the efficient and continuous operation of all plant systems and equipment with as little downtime as possible. -Install, service, trouble-shoot and repair all types of electronic and electrical controls and equipment and work closely with other maintenance personnel.-Provide technical assistance to trainees in all crafts as needed in the day-to-day operation of the plant.-Perform periodic preventive maintenance and calibration procedures for all plant process control systems.-Give technical assistance to other electronics technicians and electricians using procedures and evaluate the results achieved.-Assist in developing and carrying out performance tests on equipment and interpreting results.-Perform research and investigation of equipment failures or other chronic problems in order to develop and recommend solutions concerning plant equipment.-Coordinate the operational testing and verification of quality and quantity of newly acquired equipment in order to make recommendations concerning the equipment acceptance.-Trouble-shoot problems as they may arise in the plant equipment or systems and repair the equipment as needed to prevent re-occurrence of these problems in the future.-Assist in the pre-operational testing and start up as required to place plant equipment into normal service.

-Plan and coordinate activities concerned with installing equipment, investigating and resolving customer reports of problems with equipment, and minimize future operational or service difficulties by performing the following duties:-Install equipment at customer's facility, sales demos, product shows, etc, to ensure full functionality according to specifications.-Analyze, review, and inspect findings to determine source of problem, and perform troubleshooting, repair, replacement, or other corrective action.-Document and record information to be included in the repair records in accordance with company policies.-Timely completion of preventative maintenance procedures.-Demonstrate proper operation to end users.-Coordinate problem resolution within Field Support Group & other personnel to expedite repairs, including timely escalation.-Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.-Conduct basic on-site in-service training of proper operation of company equipment.-Provide application assistance/troubleshooting as required.

Typical duties include adjusting audio or data levels, use of test equipment to identify and diagnose equipment faults to the component level and making repairs as required. Performed preventative and corrective maintenance to the field level. Employment and installation of satellite communication terminals to complement their working knowledge of hardware capabilities. As well as implement quality control and inventory control processes; perform risk assessments and problem solving activities; and communicate both verbally and in writing with subordinates, supervisors, contractors and vendors.-Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.-Tested repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.-Noted differences in wire and cable colors so that work can be performed correctly.-Inspected equipment on a regular basis in order to ensure proper functioning.-Repaired or replaced faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.-Removed and remade connections in order to change circuit layouts, following work orders or diagrams.-Demonstrated equipment to customers and explained how it is to be used, and responded to any inquiries or complaints.-Analyzed test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.-Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.

-Conversed with customers to determine details of equipment problems.-Reassembled machines after making repairs or replacing parts.-Traveled to customers' stores or offices to service machines or to provide emergency repair service.-Reinstalled software programs or adjusted settings on existing software to fix machine malfunctions.-Advised customers concerning equipment operation, maintenance, or programming.-Tested new systems to ensure that they are in working order.-Assembled machines according to specifications, using hand or power tools and measuring devices.-Operated machines to test functioning of parts or mechanisms.-Maintained records of equipment maintenance work or repairs.-Installed and configured new equipment, including operating software or peripheral equipment.