Christopher Cuizon Email & Phone Number

Responsibilities:Handles and updates escalated faults Monitors provisioning order progress and coordinates with departments involved as neededAssists queue and receives supervisory/retention call if necessary Provides installation/fault update to customer Troubleshoot customer's line to be able to provide appropriate resolutions Responds to technical inquiries from customers and other internal departments.Process technical report for cancellation or compensation… Show more Responsibilities:Handles and updates escalated faults Monitors provisioning order progress and coordinates with departments involved as neededAssists queue and receives supervisory/retention call if necessary Provides installation/fault update to customer Troubleshoot customer's line to be able to provide appropriate resolutions Responds to technical inquiries from customers and other internal departments.Process technical report for cancellation or compensation request HelpdeskResponsibilities:Provided troubleshooting and technical support via telephone Monitored and escalated faults Show less

Responsibilities:Assisted team supervisors in managing daily queues and issuesServed as Trainer for new hires Monitored and evaluated trainee/agent performance Coached and helped in developing trainee/ team members Created and scheduled a significant number of training activitiesInspired team members for constant improvement on the work placeCoordinated and provided support for internal and external customers Communicated with other departments to resolve… Show more Responsibilities:Assisted team supervisors in managing daily queues and issuesServed as Trainer for new hires Monitored and evaluated trainee/agent performance Coached and helped in developing trainee/ team members Created and scheduled a significant number of training activitiesInspired team members for constant improvement on the work placeCoordinated and provided support for internal and external customers Communicated with other departments to resolve customer concernsParticipated and lead special projects within the company Escalated issues which cannot be resolved by the team Show less

Responsibilities:Provided troubleshooting and technical support via telephone and emailTroubleshoot scripts, websites and Database (such as mysql and mssql)Installed and Troubleshoot CMS (such as Wordpress, Joomla, Drupal, etc.)Troubleshoot email client and webmailsAssisted customer with control panel managementHandled general inquiries; billing, sales and customer complaints.Provided solutions by up-selling Escalated cases