Engineering Manager, Quality Operations
Current-Lead an elite team of product specialists that investigate Post Launch products based on customer reviews, high return rates, social media postings and other sources of feedback. -Create custom test methods that simulate possible misuse cases or other product anomalies. -Create custom tooling and test fixtures to analyze products.-Works closely with other engineers to come up with solutions based on our findings, which are then validated by the team. -Works with… Show more -Lead an elite team of product specialists that investigate Post Launch products based on customer reviews, high return rates, social media postings and other sources of feedback. -Create custom test methods that simulate possible misuse cases or other product anomalies. -Create custom tooling and test fixtures to analyze products.-Works closely with other engineers to come up with solutions based on our findings, which are then validated by the team. -Works with manufacturers and vendors to implement changes and track all of the different types of modify to the product. - Present our findings to executives and upper management to align with the path forward based on our findings. Show less