Christopher Cohen Email and Phone Number
As an Organizational Leader with over a decade of experience in senior management, I have a track record for raising teams of staff and independent contractors to deliver exceptional customer experiences and operations support in service products from tourism to online education by way of process optimization. It is my passion to grow staff beyond their day to day responsibilities, working cross-functionally to set team and product strategies, and pushing organizations to move beyond outdated processes and modes of thinking. Key Achievements Include: ✅ Led fully remote teaching center’s day-to-day operations of 3 departments through 7 direct reports ranging from departmental directors to coordinators as they provided recruitment, onboarding, platform technical support, payment, and quality control guidance for 500 independent contractors delivering 400K hours of online ESL instruction, while maintaining and improving on customer quality measurements such as teacher attendance, student satisfaction feedback, and instructor satisfaction✅ Coordinated the division of Operations department into 2 separate teams to support the launch of an off-shoot product that focused on under 10 ESL learners in China while maintaining the existence of adult ESL programs✅ Implemented and administered the Readying Investment Prepared Entrepreneurs (RIPE) grant program, distributing $100K in funds to 25 businesses who completed a 4-month business curriculum to prepare them for opportunities and growth beyond the start-up phase of their businessContact me through this profile if you wish to connect.
Town Of Danvers
View- Website:
- danversma.gov
- Employees:
- 96
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Program Supervisor, Great Oak Fun ClubTown Of Danvers May 2024 - PresentDanvers, Massachusetts, United StatesManage daily operations of after-school and summer camp programs for Kindergarten through 5th grade, ensuring a safe and engaging environment for students.Supervise and support staff, fostering teamwork and effective communication.Facilitate ongoing communication between parents and Danvers Recreation, addressing concerns and providing updates on student progress.Collaborate with the Recreation Department to plan and implement activities that promote social, emotional, and physical development.
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Group LeaderTown Of Danvers Jan 2024 - May 2024Danvers, MaSupport school-aged children grades K-5 through supervision and engagement in a variety of activities from organized games, arts and crafts, and general play.
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Us Center Director, Ef Learning CentersEf Education First Jan 2022 - Oct 2023United States• Led fully remote teaching center’s day-to-day operations of 3 departments through 7 direct reports ranging from departmental directors to coordinators as they provided recruitment, onboarding, platform technical support, payment, and quality control guidance for 500 independent contractors delivering 400K hours of online ESL instruction, while maintaining and improving on customer quality measurements such as teacher attendance, student satisfaction feedback, and instructor satisfaction• Critical representative and advocate for staff and teacher requirements in cross-functional strategy sessions coordinating the development and implementation of a new administrative portal, classroom, and Salesforce org• Leveraging dynamic leadership experience in communication, goal setting, and process planning, worked in supporting US Center academic and recruitment directors in advancing their team initiatives to further bring on and retain ideal teaching candidates for our platform• Adeptly worked with Finance department and product executive team to set and improve budgets and KPIs through quarterly budget presentations and discussions after US Center demonstrated ability to consistently hit previous budgetary and KPI benchmarks• Established staff engagement and development initiatives among center staff and broader product team to focus on maintaining and developing skills for a largely remote and globally diverse team, focusing on collaboration, project management, communication, customer experience, and innovation -
Us Center Operations Director, Ef Learning Centers (Formerly Ef Teaching Centers)Ef Education First Jun 2017 - Jan 2022Cambridge, Massachusetts• Conceptualized and implemented, with the support of Center Director and VP of Production, a new bonus program for teachers that led to significant improvements in underperforming KPIs, better compliance with independent contractor regulations, and increases in teacher morale, and was used as a model for EF’s other independent contractor teaching centers• Coordinated the division of Operations department into 2 separate teams to support the launch of an off-shoot product that focused on under 10 ESL learners in China while maintaining the existence of adult ESL programs• Partnered with other members of US Center leadership to grow center from 8 to 50 staff to support 2900 remote English instructors across the US delivering 100K+ hours of instruction to students of all ages and levels across the globe• Developed project management opportunities on key business challenges to supplement general responsibilities and professional development of operations staff• Drove initiatives designed to support the adoption of fundamental systems and resources across all departments in center, including adoption of Salesforce, Microsoft Teams, and Dialpad, thus decreasing inefficiencies and redundancy in communication between staff and instructors
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Operations Director, Safety And Shared ServicesEf Explore America Aug 2013 - Jun 2017Cambridge, Massachusetts• Strengthened customer satisfaction, workflow, and process efficiency by collaborating on the design and launch of an innovative organizational structure with the operations leadership team, with its core concepts later serving as the basis for EF’s Global Tour Operations• Partnered with the sourcing team to streamline the safety and contracting process and ensure alignment with US standards, driving efficiency and consistency in supplier quality and expectations• Expanded the scope and coordination of after-hours services and protocols for on-tour customers across operations, sales, and customer service ensuring quality and safe experiences for 50K EF travelers annually• Instituted a daily triage of staff members involved with active tour groups to address concerns and resolve problems, ensuring all staff members had the necessary resources to provide superior assistance• Dedicated to performing shared services, new or not clearly defined job functions, establishing best practices, and developing standards to refine each role for future employees
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Operations Area Manager, Ef Explore America (Formerly Smithsonian Student Travel)Ef Education First Jan 2011 - Aug 2013Cambridge, Massachusetts• Orchestrated transportation operations for all student tours along the East Coast to ensure safe and reliable delivery of services• Researched and negotiated with new suppliers and vendors to generate cost savings and enable necessary and appropriate resources• Oversaw budget management, developing annual budgets, monitoring costs and expenditures, and forecasting to accomplish the organization’s financial objectives• Instrumental in driving the product’s 12% annual growth, coordinating pre-trip planning and on-tour support among EF staff, tour directors, and transportation partners• Aligned the product with EF’s Global Tour Operations and the US transportation industry by creating new contracting practices and standards, cultivating excellence in safety and satisfaction
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Member Services-Part Time Research CoordinatorHope & Main Jun 2019 - Dec 2020Warren, Ri• Implemented and administered the Readying Investment Prepared Entrepreneurs (RIPE) grant program, distributing $100K in funds to 25 businesses who completed a 4-month business curriculum to prepare them for opportunities and growth beyond the start-up phase of their business• Joined forces with the board of advisors to facilitate the participant interview and selection process, coordination of course curriculum and instruction, and provided ongoing instructor and participant support• Navigated RIPE participants, instructors, and board of advisors through the transition of RIPE from in-person to remote during the COVID-19 Pandemic with no delay in schedule or loss of participants or instructors• Utilized feedback from stakeholders and conducted data analysis to enhance the facilitation of program cohort to cohort and aide in the grant application for subsequent program funding -
Park RangerDepartment Of Conservation And Recreation, Massachusetts May 2009 - Oct 2010Blue Hills Reservation· Fostered responsible use of park resources across the Blue Hills through educational programming and enforcement of rules and regulations to enhance the experience for all visitors while promoting the protection of Massachusetts’s natural resources.
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Teacher NaturalistMassachusetts Audubon Society, Trailside Museum Sep 2009 - Apr 2010• Promoted goals and philosophy of the Mass Audubon society to visitors of the museum and throughout the local community through live animal demonstrations and other educational programs.
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Team Leader, Denver CampusAmericorps Nccc Jan 2007 - Nov 2007• Led a team of 18-24 year-old corps members through a ten-month service program focused on assisting local, state, and national organizations with environmental, educational, and natural disaster recovery projects. • Responsibilities included coordination between NCCC management in Denver, project sponsors, and team members to accomplish the goals of the project and maintain NCCC regulations and standards, • Project highlights from the year included: the re-establishment of summer and after-school program with the Boys and Girls Club in Port Arthur, Texas; assisting the St. Bernard Parish, LA branch of Habitat for Humanity with leading volunteers in the home reconstruction projects.
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Assistant Team LeaderAmericorps Nccc Jan 2006 - Nov 2006Denver Campus•In addition to the completion of my 10 months of service requirement, provided my team leader with counsel and support on his decisions affecting the team, and acted in his place during projects with split work sites or while he was away.•Project highlights from the year included: field supervisor to the weekly rotation of several dozen volunteers with St. Bernard Parish’s Habitat for Humanity cleanup response to Hurricane Katrina; cleanup and construction projects at several Louisiana State Parks’s properties around southeastern Louisiana; aided the Rocky Mountain Field Institute with water erosion study project on Pike’s Peak to help diminish water pollution from the Pike’s Peak Highway into Colorado Springs water supply; served as a camp counselor with Sherman Lake YMCA’s integrated education program that fostered team building, character and leadership development for students from surrounding western Michigan school districts.
Christopher Cohen Education Details
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Business Administration And Management, Entrepreneurship -
Political Science And Public Administration
Frequently Asked Questions about Christopher Cohen
What company does Christopher Cohen work for?
Christopher Cohen works for Town Of Danvers
What is Christopher Cohen's role at the current company?
Christopher Cohen's current role is Organizational Leader Specialized in Delivering Exceptional Customer & Staff Experience.
What schools did Christopher Cohen attend?
Christopher Cohen attended Babson F.w. Olin Graduate School Of Business, Stonehill College.
Who are Christopher Cohen's colleagues?
Christopher Cohen's colleagues are Philip Michienzi, Susan D., Julianny Vittini, Brian Szekely, Aicp, Taylor Nelson, Henry Clarke, Chris Serra.
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