•Manage the proof-of-concept process (POC) as a key step to the sales strategy, including scoping POC requirements, configuring connections into various data systems, structuring Integration design, mapping data fields, and presenting proof of concepts for potential clients.•Align integration solutions with business needs to drive efficiency by conducting discovery calls with clients to identify automation opportunities.•Facilitate client meetings to walk through business processes, gather integration data requirements, scoped and create project statements of work.•Designed, executed, and delivered Integration project in alignment with SOW process and data requirements.•Organized and facilitated project kick off, client UAT, and weekly calls with internal development team, client teams and project stakeholders.•Managed project expectations and served as the primary point of contact for the duration of projects.•Delivered live product demonstrations by partnering with Sales Lead in client meetings, highlighting platform capabilities and enhancing client understanding of features.•Led majority of U.S. technical client communication ranging from client support and product demonstrations to integration projects and platform migrations.•Hosted as needed workshops instructing client development and technical teams on platform and product best practices, advanced platform features and architecture, and data integration standards.

•Collaborated with Tier I, II, & III support teams to resolve escalated issues.•Resolve configuration and connection issues for client products hosted on Linux systems.•Interacts and communicates with all levels of management on status of escalated or priority tickets for business partners.•Collaborate with Support and Engineering teams to ensure proper diagnosis and resolution of escalated tickets.•Manage ticket queue to provide technical guidance and troubleshooting to enable customer satisfaction.

•Executed, created, and analyzed test cases for new features, products, and reported bugs/errors.•Developed demonstrations of new products to present to company management.•Facilitated weekly training meetings to instruct on QA procedures and standards.•Created testing methods and scripts to ensure functionality and quality of new products and features.•Created tickets for reported bugs and errors to be assigned by development teams.

•Developed testing methods and scripts to validate the quality of terminal applications, device functionality, and integration standards based on Product Requirement documentation.•Conducted class for new hires to learn basics of Payments Industry and usage of terminal devices.•Interacted directly with management to schedule start and end dates for testing, test device deployment, completion of assigned work, and departmental goals.•Created and deployed evaluation kits sent directly to current and potential clients. Communicate with clients to aid in deploying and utilizing web and terminal services.•Developed test code to ease client integration with terminal and web services allowing clients to test company solutions. (Restful, JSON, C#, XML)

•Analyze, verify, and validate the quality of the source code, via inspection, manual testing, automated testing, using tools, creating test files and test cases, and inspecting test results and documenting defects.•Test, maintain, and implement testing strategy, test plans, test processes, test scenarios, and test cases based on Payment Industry Standards.•Execute payment host certification process to validate functionality and security of payment terminal applications.

•Develops and ensures required enhancements and fixes are delivered in excellent quality and in a timely manner.•Accessing, editing, maintaining, and creating database files for use on IBM iSeries AS400.•Tests enhancements, developments, and fixes to ensure efficiency of code changes.•Troubleshoots and resolves or recommends solutions to a diverse range of complex software problems arising in client systems.•Bug tracking and updating in Lotus Notes. •Direct communication with technical writers and QA to ensure accurate and efficient testing of developments.