Christopher Leonard Email & Phone Number

Jacksonville, FL, US

• Manage the proof-of-concept process (POC) as a key step to the sales strategy, including scoping POC requirements, configuring connections into various data systems, structuring Integration design, mapping data fields.
• Align integration solutions with business needs to drive efficiency by conducting discovery calls with clients to identify automation opportunities.
• Facilitate client meetings to walk through business processes, gather integration data requirements, scoped and create project statements of work.
• Designed, executed, and delivered Integration project in alignment with SOW process and data requirements.
• Organized and facilitated project kick off, client UAT, and weekly calls with internal development team, client teams and project stakeholders.
• Managed project expectations and served as the primary point of contact for the duration of projects.

• Collaborated with Tier I, II, & III support teams to resolve escalated issues.
• Resolve configuration and connection issues for client products hosted on Linux systems.
• Interacts and communicates with all levels of management on status of escalated or priority tickets for business partners.
• Collaborate with Support and Engineering teams to ensure proper diagnosis and resolution of escalated tickets.
• Manage ticket queue to provide technical guidance and troubleshooting to enable customer satisfaction.

Jacksonville, Florida

• Executed, created, and analyzed test cases for new features, products, and reported bugs/errors.
• Developed demonstrations of new products to present to company management.
• Facilitated weekly training meetings to instruct on QA procedures and standards.
• Created testing methods and scripts to ensure functionality and quality of new products and features.
• Created tickets for reported bugs and errors to be assigned by development teams.

• Developed testing methods and scripts to validate the quality of terminal applications, device functionality, and integration standards based on Product Requirement documentation.
• Conducted class for new hires to learn basics of Payments Industry and usage of terminal devices.
• Interacted directly with management to schedule start and end dates for testing, test device deployment, completion of assigned work, and departmental goals.
• Created and deployed evaluation kits sent directly to current and potential clients. Communicate with clients to aid in deploying and utilizing web and terminal services.
• Developed test code to ease client integration with terminal and web services allowing clients to test company solutions. (Restful, JSON, C#, XML)

Jacksonville, Florida

• Analyze, verify, and validate the quality of the source code, via inspection, manual testing, automated testing, using tools, creating test files and test cases, and inspecting test results and documenting defects.
• Test, maintain, and implement testing strategy, test plans, test processes, test scenarios, and test cases based on Payment Industry Standards.
• Execute payment host certification process to validate functionality and security of payment terminal applications.

Jacksonville, Florida

• Develops and ensures required enhancements and fixes are delivered in excellent quality and in a timely manner.
• Accessing, editing, maintaining, and creating database files for use on IBM iSeries AS400.
• Tests enhancements, developments, and fixes to ensure efficiency of code changes.
• Troubleshoots and resolves or recommends solutions to a diverse range of complex software problems arising in client systems.
• Bug tracking and updating in Lotus Notes.
• Direct communication with technical writers and QA to ensure accurate and efficient testing of developments.