Christopher Montgomery Email & Phone Number

Eden Prairie, MN, US

Responsible for On Boarding Process- sending equipment, assigning training, field review onsite trainingResponsible for Overall Management of teams day to day functions, Disciplinary action, App approvalHandle travel arrangements for Field Reviewers across the US including booking car, hotel and flight arrangements through Concur/American Express GBT.

Woodstock, GA, US

 Manage and oversee department of 20 Rehabilitation Specialists for the Department of Education Responsible for ensuring Rehabilitation Specialists contact borrowers to set up repayment options on defaulted student loans Create, maintain and set production goals for Rehabilitation Specialists Required to run daily KPI’s for representatives to ensure.

Atlanta, Georgia, US

 Set up the company’s first virtual call center through the use of Contactual Call Center Software. Created the training manual used for call center agents which included Contactual System information, lab testing training material, and call center metrics. Interviewed new employee candidates and provided training to new staff members. Monitored phone.

Alpharetta, GA, US

 Answered calls and handled customer service for 27 of the 41 total clients the company housed.  Managed a team of 8 to 12 employees including employee training, escalation calls, daily statistical reporting, and coaching. Handled disciplinary action including termination, training and development, as well as scheduling work hours, paid time off, and.