Christopher D. Pate Email & Phone Number

Houston, Texas, United States

Sugar Land, Texas, United States

Houston, Texas

• Support end users, servers, network infrastructure, printers and conference room equipment at the Houston Corporate headquarters and Sugar Land/Missouri City Manufacturing locations
• Respond to trouble tickets (Jira/SysAid) for end users and follow incidents to final resolution
• Install, configure and monitor servers/network infrastructure and user PCs and laptops
• Moved the Sugar Land Manufacturing complex to new location including all servers, network infrastructure, desk phones, conference rooms and user PCs with minimal downtime
• Most recently supported users working from home to include online collaboration/meetings through Microsoft Teams and Skype for Business with Polycom Trio/Visual+

Bagram, Afghanistan

• Provide functional and administrative support for Security operations and personnel
• Support Force Protection operations and personnel with audits, investigations, screenings and other security initiatives as directed
• Support Security management in evaluating and improving security training and awareness, threat identification and counter surveillance

• Installed and configured network computer systems, servers/cloud solutions and software for small businesses
• Worked with small business owners to recommend technology solutions that fit their needs and budgets and then implemented those solutions and provided ongoing support as needed
• Upgraded or replaced outdated hardware and software to enhance productivity

Houston, TX

• Primary responsibilities included all IT related issues both on the user PCs and servers as well as communication links, remote user supports and mobile devices
• Worked closely with the IT team in Nigeria to maintain common goals and continuity while supporting all users and over 20 servers connected to the company networks
• Supervised daily duties of all IT support staffWorldwide, the Ascot brand is known for high quality, innovative power generation and hybrid technology. Ascot products are manufactured in Italy and made of the highest.

Baghdad, Iraq - Basrah, Iraq & Kuwait

• Supervised a team of 7 IT Support members who supported more than 175 business users
• Oversaw all aspects of daily support of the users and network infrastructure to ensure that all IT/Commo needs were consistently met
• Interfaced with department Managers and Project Managers, to insure all interdepartmental needs were met for the project closing

Houston, TX

• Global Access Management/Security Administration of over 150,000 HP user accounts
• Active Directory Administration across 4 Active Directory Domains and 8 NT4 Domains
• Created and managed User Accounts, personal and group file shares and Exchange mailboxes

Houston, TX

• Troubleshot issues related to the ExxonMobil HSME load and software applications
• Trained and assist Level 2 desktop support technicians for problem resolution, standard company procedures, customer service expectations and achieving team goals
• Liaison between end users and network administrators for issues regarding User ID’s, roaming profiles, network resources, VPN accounts, etc.