Shane Hymel Email & Phone Number

Senior Network Engineer handling technical issues escalated from Tier 1 and Tier 2 Service Desk Technicians. Directly supervises seven Tier 1 and Tier 2 Service Desk Staff. Responsible for day-to-day Service Desk operations, work assignments, and staffing coordination with other departments.

Houston, Texas

Provide on-site network engineering and support to business, government, and nonprofit clients. Manage end-to-end projects for the design, install, configuration, update, and ongoing maintenance of computer/phone networks and systems; firewalls (SonicWALL); switches (HP); servers (AD, DNS, DHCP); file server services/backups; and desktop support. Supervise in-house, client, and contractor project teams, with full accountability for timely, high-quality deliverables and optimal customer satisfaction.* IT Infrastructure: Set up and installed new backbone infrastructure (switches, firewalls, routers, VLANs) for the City of Galveston supporting hundreds of users. Merged disparate systems into a cohesive, scalable network that included failover to separate locations. Delivered a 10X improvement in network throughput and speed. * Network Administration: Assumed ongoing responsibility for managing IT support as the primary or backup network administrator 35 companies and approximately 920 users. Support Win 7/8 and Server 2008/2012 platforms. * Firewall Installs: Completed 12+ firewall installs or upgrades. Protected vulnerable networks and data by strengthening stability/redundancy, closing unnecessary ports, and modernizing outdated or insufficient firewalls and rules.* Phone System Installs: Worked as the #2 engineer on 3 phone/PBX system installs (20 to 120 phones per project).* Top-Rated Performance: Recognized for “…networking and customer service strengths…impressive technical abilities…excellent problem-solving skills…positive attitude…excellent work quality…” (2014 BEMA review).

Ft. Wainwright, Alaska

Oversee team tasked with ensuring functionality of classified communications network serving 8,000 employees. Configure, install, and troubleshoot Brocade and Cisco switches/routers and TACLANE network encryption device. Install, update, and support servers and workstations. Train staff on day-to-day responsibilities and IT policies and procedures.*Configuration: Corrected incompatibility issues with new encryption device that had faulty setup instructions; created new instructions that were disseminated Army-wide – efforts earned an official commendation.*IT Asset Management: Entrusted to maintain $2.6M in communications equipment inventory.*VoIP Implementation: Partnered with coworker to implement VoIP in existing network with both Cisco and Brocade equipment and encrypted traffic through TACLANE system.*Software Rollout: Served on five-person team that implemented information assurance and computer network defense software to 8,000 users.

Ft. Gorgon, Georgia

Installed, maintained, and troubleshot internal components of data and voice communications nodes to achieve 98% reliability rate for 200+ users. Supported servers, workstations, and peripheral equipment.* Network Procedures: Served on team that created standard operating procedures for node setup and troubleshooting.* Leadership and Training: Handpicked to train 65+ personnel on equipment and procedures.* Network Deployment: Team set new record for node deployment, beating previous record by 50%. Assisted in maintaining 3 networks supporting 400+ employees during 12-month assignment in Iraq.* Performance Excellence: As one of the most qualified operators in the organization, participated in special assignment to maintain communications for 40+ deployed soldiers. Won Employee of the Month in April 2008.

Grafenwoehr, Germany

Delivered helpdesk support for 90 users across 15 buildings and 75 workstations. Installed, updated, and troubleshot systems, software, and hardware.* Troubleshooting: Devised solution to overcome incompatibility of SAFELOCK key program with Army systems.* Software Implementation: Participated in rolling out new tracking software to users across the organization.

Iraq

Assumed highly responsible systems administration role for company handling 70% of U.S. communications in the Middle East (a $100M+ contract). Supported 400 users and 1,000 indirect users, and held ultimate responsibility for maintenance, repair, and functionality of communications systems serving 22,000 employees. Implemented and enforced IT policies. Protected information, assets, and systems through ongoing IT security initiatives.* Network Performance Improvement: Assisted in implementing new VLAN protocol, which eliminated bottlenecks and enhanced overall network performance.* Issue Resolution: Troubleshot and rapidly resolved networking, firewall, router, switch, and server issues.* Network Infrastructure Design: Played key role in ground-up design and build of entire network infrastructure supporting military base with 22,000 employees.

Hanau, Germany

Managed network of NT/2000 Advanced Server and W2K/XP workstations with direct responsibility for daily backup of 10 WinNT/2000 servers. Directed helpdesk operations supporting 100+ users. Troubleshot, repaired, and optimized systems, servers, hardware, and software. Created and monitored domain user accounts, security permissions, and email accounts.* New Technology Launch: Introduced remote access technology, which greatly improved efficiency, accelerated problem resolution time, and saved tens of thousands of dollars annually.* Compatibility Improvement: Engineered solutions that delivered first-ever compatibility between Windows 2000/XP and Army’s legacy finance software.* Information Security: Served as organization’s Assistant Information Management Specialist. Strengthened previously vulnerable systems by searching for and repairing weaknesses using Update Expert and Harris STAT.

Hanau, Germany

Managed HR database supporting organization with 4,500 employees. Installed UNIX operating systems and integrated networks. Supervised 4 DBAs in manager’s absence and trained 50+ users on internet-based HR system and security issues.

Computer Science

45 credits completed

Hs Diploma