Shane Hymel Email & Phone Number

Senior Network Engineer handling technical issues escalated from Tier 1 and Tier 2 Service Desk Technicians. Directly supervises seven Tier 1 and Tier 2 Service Desk Staff. Responsible for day-to-day Service Desk operations, work assignments, and staffing coordination with other departments.

Houston, Texas

Provide on-site network engineering and support to business, government, and nonprofit clients. Manage end-to-end projects for the design, install, configuration, update, and ongoing maintenance of computer/phone networks and systems; firewalls (SonicWALL); switches (HP); servers (AD, DNS, DHCP); file server services/backups; and desktop support. Supervise.

Ft. Wainwright, Alaska

Oversee team tasked with ensuring functionality of classified communications network serving 8,000 employees. Configure, install, and troubleshoot Brocade and Cisco switches/routers and TACLANE network encryption device. Install, update, and support servers and workstations. Train staff on day-to-day responsibilities and IT policies and.

Ft. Gorgon, Georgia

Installed, maintained, and troubleshot internal components of data and voice communications nodes to achieve 98% reliability rate for 200+ users. Supported servers, workstations, and peripheral equipment.* Network Procedures: Served on team that created standard operating procedures for node setup and troubleshooting.* Leadership and Training: Handpicked.

Grafenwoehr, Germany

Delivered helpdesk support for 90 users across 15 buildings and 75 workstations. Installed, updated, and troubleshot systems, software, and hardware.* Troubleshooting: Devised solution to overcome incompatibility of SAFELOCK key program with Army systems.* Software Implementation: Participated in rolling out new tracking software to users across the.

Iraq

Assumed highly responsible systems administration role for company handling 70% of U.S. communications in the Middle East (a $100M+ contract). Supported 400 users and 1,000 indirect users, and held ultimate responsibility for maintenance, repair, and functionality of communications systems serving 22,000 employees. Implemented and enforced IT policies..

Hanau, Germany

Managed network of NT/2000 Advanced Server and W2K/XP workstations with direct responsibility for daily backup of 10 WinNT/2000 servers. Directed helpdesk operations supporting 100+ users. Troubleshot, repaired, and optimized systems, servers, hardware, and software. Created and monitored domain user accounts, security permissions, and email accounts.* New.

Hanau, Germany

Managed HR database supporting organization with 4,500 employees. Installed UNIX operating systems and integrated networks. Supervised 4 DBAs in manager’s absence and trained 50+ users on internet-based HR system and security issues.

Computer Science

45 credits completed

Hs Diploma