Christopher D'Angelo Email & Phone Number

Seattle, Washington, Us

• Design and implement strategies to enhance customer engagement, driving maximum ROI and achieving world class retention rates.• Lead the Americas Customer Success organization, fostering alignment and collaboration with Sales to meet shared goals.• Develop accurate forecasts for retention and growth within the existing customer base, ensuring data-driven decision-making.• Cultivate a high-performing team culture focused on excellence, innovation, and customer-centric outcomes.

Seattle, Washington, Us

• Manage and develop a high-performing Customer Success team, while monitoring KPIs (e.g., NRR, NPS, CSAT)• Align closely with Sales organization to drive expansion across existing accounts• Build and operationalize customer success playbooks across account segments

Seattle, Washington, Us

• Build, grow and strengthen relationships with customers, serving as a trusted advisor to drive value• Launch new customers, including supporting integration and use case development• Partner with customers to deliver sustainable, scalable and profitable business outcomes

Hamilton, Ontario, Ca

• Lead a technology team to generate value through automation across five manufacturing business units• Build strategic partnerships with internal and external stakeholders to drive digitalization• Work collaboratively with leaders to allocate resources to the highest value-added activities

Hamilton, Ontario, Ca

• Lead a cross-functional team through development, commissioning and management of automated cranes under aggressive timelines• Establish and maintain strategic relationships across organization to advance the automated logistics program• Develop comprehensive project commissioning plans, which includes low level automation equipment to higher level software development

Hamilton, Ontario, Ca

• Commissioning lead for automated cranes• Project lead for L2 upgrade of #4 Pickle Line automation renewal• Develop tension setup strategy for electrolytic tinning line, improving process reliability and decreasing tension-related equipment wear• Implement improvement strategies to setup and adaption models for temper mill process, reducing off-spec product• Re-commission automated elongation functionality at temper mill• Provide day-to-day troubleshooting support including monitoring of model performance

Ca

• Identify opportunities for energy efficiency improvements• Develop tools and educational material that can be used to assess energy savings associated with specific measures• Provide technical support to conservation programs

Calgary, Alberta, Ca

• Create and manage model predictive control applications designed to optimize unit performance (Cryogenics, refrigeration and distillation)• Develop and implement logic for new control schemes (Bailey INFI 90 DCS system)• Identify improvement opportunities, provide control solutions, and oversee projects to completion• Technical resource for "Feedstock Quality Team", which focuses on selection of feed materials

Maumee, Ohio, Us

Cambridge, Ontario, Ca

Brockville, Ontario, Ca

Montreal, Quebec, Ca

Midland, Michigan, Us

Master Of Business Administration (Mba), Finance And Operations

Bachelor Of Applied Science, Honours Chemical Engineering