Christopher Darnell Email & Phone Number

Hendersonville, NC

Responsible for nearly all responsibilities and coverage of all roles for owner, manager, and operator.Owner/manager responsibilities include inventory selection/upkeep, profit and loss monitoring, hiring and management of personnel, marketing, event planning, business to business communication, and process creation/improvement. Operator duties include.

Austin, TX

Interfaced directly with clients from desk level to management in order to learn and incorporate their needs into Assurant daily operation. Designed performance forecasts and scorecards to ensure our company tracked one for one to client expectation. Handled emergency client and internal issues from the senior management level.

Austin, TX

Oversaw daily operation of multiple client accounts by leading teams through performance management, process improvement, data analytics, and client interface.

Supervised a team monitoring Redemption, Confirmation, and Ratification processes within a portfolio of over 7,000 files. Responsible for hiring, performance management, and process implementation/improvement.

Supervised a team monitoring of Cash for Keys on 6,000 eviction files. Responsible for hiring, performance management, and process implementation/improvement.

Monitored a portfolio of up to 550 files as the point of contact for brokers and eviction attorneys. Appointed team's escalation specialist, addressing urgent, emergency, or escalated issues as flagged by the rest of the team.

Supervised a team of four individuals responsible for the entry and timely submission of Broker Price Opinions. Responsible for hiring, client interface, and process improvement/implementation.