Providing Linux & DevOps support, helping a wide range of customers across various platforms on a freelance/contract basis.

• Work as a remote team member to support customers based in Asia Pacific region• Supporting a mix of dedicated, virtual, cloud and hybrid solutions• Working a fully puppetised environment, with all elements of Linux web stack• Prioritising and managing local workload upon departure of local team leader

• Supported both legacy Reconnix infrastructure as well as any new and existing infrastructure of Node4• Experience working as part of a larger organisation collaborating to provide excellent customer service• Hands-on experience with enterprise products to further compliment my Open Source skillset• First-hand experience of the pain points which are experienced at the point of a company takeover

• Promoted to Operations Manager, responsible for managing a team of 12-15, supporting over 400 servers• Part of the team that reimplemented the company ISO procedures following an upgrade of ISO 27001• Oversaw the research, investigation and deployment of Puppet across an estate of 400+ severs• Implemented Puppet, saving 25+ hours for major security issues, for example Heartbleed & Shellshock• Working alongside other heads of departments to define future plans for the company• Reimplemented KPIs to give the Board of Directors a greater understanding of workload• KPI improvement increased morale within the team by using S.M.A.R.T targets

• Redeployed backup solution, produced documentation for all other technicians to work from.• Training of Junior Support Technicians as they were brought into the company.• Secondment to Account Management role after showing a high level of customer knowledge and service.• Became the internal expert for “Continuent Tungsten” product which Reconnix were UK reseller of.• Performed migrations of servers running 100+ domains running websites & emails with 100% uptime.