Motor Personal Injury Claims Handler
Inter-Resolve
London, United Kingdom
My role consisted of working on behalf of motor insurance companies settling third party personal injury claims by using mediation as an alternative to the legal process. My job was to liaise between the claimant and the third party insurer to come to a fair and correct settlement for both parties. I was in regular contact with the claimant from first contact to final settlement dealing with various different heads of claims including, policy excess, rehabilitation, loss of earnings, miscellaneous costs, fares, clothing and of course general damages. Personal performance was monitored on a number of different aspects, the main two being conversions and settlements. During my time at the company I far exceeded my targets and was regularly top of the conversion/settlement chart.