Christopher Davis Email & Phone Number

Greater Atlanta Area

Designed, developed and implemented a new, non-commercial CRM/OSS platform with controlled workflow covering all functions of the business.Introduced BI and complete transparency for accurate sales forecasting, revenue realization, revenue preservation, workforce management and customer satisfaction. Realized efficiencies through system discipline and best.

Atlanta

Tasked with creating and leading tier III level support division responsible for Cbeyond’s top 10% customer base in terms of revenue and complexity. Developed operational structure and defined business processes to meet the needs of a diverse product offering within the Enterprise Division. Direct all aspects of Support Operations including monitoring.

Greater Atlanta Area

Oversee the development and implementation of facilities-based projects for CLEC operations in Georgia and Nevada as well as the company’s Tier 1, & 2 data centers in Georgia. Manage Engineering development, quality assurance, production support, and release management organizations consisting of up to 30 professionals. Produce status reports, progress.

• Highly visible leadership role, leading creation of a VoIP service provider company and managing the day-to-day operations of the business.
• Architected & Evolved an Efficient Networking Environment. Provided technology leadership based on a keen understanding of strategic priorities and the ability to anticipate the company’s requirements. Established a.
• Capitalized on Business Value & Opportunities. Acted as a strategic asset to the organization, providing vision and direction for future technological development as related to the company’s competitive position..