Christopher Day Email & Phone Number

Tacoma, Washington, United States

Pierce County, Washington, United States

• Perform front desk operations and support internal/external customers, answer clients' inquiries on multi-line phones, confer to determine their needs, and refer callers to appropriate resources/offices • Process reports and payments and establish a quick response to the complaints regarding billing errors, services, or staff conduct• Provide clients with the program-specific information, policies, and procedures for different services • Maintain documents both manually and in electronic filing systems data, oversee correspondence, and screen inbound/outbound mail • Maintain inventory and manage the distribution of office supplies and equipment

• Directed a team of Registration specialists and served as the first point of contact for customer service and patients registering • Helped people in the registration process, updated contact information in the database for 1st and 2nd doses, and followed up with them in case they were not reaching for vaccine uptake• Closely worked with the community partners and potential clinic sites for partnership and organization o awareness program, planned staffing and patient flow strategies, and created online registration forms, flyers, and registration lists

Puyallup, Washington, United States

• Oversaw staffing needs, performed hiring, orientation, training, and task delegation of the workforce, accomplishing 100% daily technician routing targets• Ensured adequate training programs for the field associated, resulting in decreased employee turnover and 90% AG licensing of Washington area workers • Performed monthly branch audits, maintained DOT files for optimal safety compliance • Increased 10% residential clients' retention through immediate response to their queries and concerns and implementing corrective measures• Oversaw pilot project and facilitated the launch of AI-powered Driver Monitoring System known as Nauto for effective surveillance and incidence monitoring through demand dashcam video• Led Quality Assurance project, used Tableau, Telogis, and other software for analyzing technicians' performance data that resulted in sale revenue growth and 8% YOY profits

Kirkland & Puyallup, Wa

• Managed USD 3+ M lawn, horticulture, and pest control services and specialized agronomic program • Assessed stock level of different pest control chemicals and timely replenished inventory for cost-efficient procurement• Conducted weekly meetings to appraise program performance and prepare comprehensive analytical reports to brief the upper management