Christopher De Sousa Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Innisfil, Ontario, Canada

Lake Louise, Alberta, Canada

 Responsible for Front Desk, Concierge, Royal Service, Hotel Ambassadors & Suite VIP Teams; comprised of 46 Colleagues & Leaders  Provide oversight and control for financial and Human Resource processes including recruitment, scheduling, payroll, & labour/productivity management Led the strategic planning and execution of a $400,000 capital project; replacing all telephone systems throughout the resort Develop an engaged, enthusiastic and service driven team through training, professional growth and recognition Participate in resort’s the Business Process Improvement Committee; relating to feedback for Voice of the Guest Surveys, LQA audits and yearly Employee Engagement Surveys Champion for the resort’s emergency response procedures; ensuring competency audits are completed in advance of necessity

Lake Louise, Alberta, Canada

 Responsible for Concierge, Suite VIP, and Hotel Ambassadors; comprised of 18 Colleagues & Leaders Provided oversight and control for all Human Resource processes including recruitment, scheduling and payroll Coordinated and taught advance itinerary planning and execution; adhering to all anticipated requirements in collaboration with varying resort service channels Assisted in the creation of guest room escort program; developed flow of operation guidelines Maintained strong communal relationships; liaising with vendors and external service providers

Lake Louise, Alberta, Canada

 Responsible for all resort operations during the overnight shift Participated in the resort’s Business Process Improvement Committee; relating to feedback for Voice of the Guest Surveys, LQA audits and yearly Employee Engagement Surveys Completed all necessary resort audit administration reporting/accounting in preparation of Executive planning Champion for the resort’s emergency response procedures; ensuring competency audits are completed in advance of necessity

Lake Louise, Alberta, Canada