Carried over from Drury Hotels post sale.Oversee a 217 room upscale property as well as others within Superior Hospitality portfolio. Subject matter expert on quality assurance for Choice, Hilton, Marriott, IHG, Hyatt and Extended Stay America.

-Oversee daily operations of a 217 room upscale property with approximately 60 team members and four salaried managers across five departments (front office, food & beverage, housekeeping, maintenance, sales).-Full P&L accountability.-Implemented processes and restored company standards which were lacking due to long term absence of General Manager.-Improved turnover by 55% versus prior year (2022 vs. 2023) and employee engagement score by more than two points (8.8 vs. 6.1).-Decreased expenditures while increasing revenue.-Bid and won multi-million dollar MEPS contract (Military Entry Processing Station) responsible for up to 10,000 room nights annually. -Increased efficiencies in food and beverage cost, lowered cost per room by 22% while increasing guest satisfaction score.-Achieved and maintained number one hotel in market on TripAdvisor as well as Traveler’s Choice Award.-Successfully transitioned the hotel to new ownership and management on 3/21/2024.

-Lead daily and long-term strategic operations for a team of 29 managers across multiple regions.-Managed five shopping centers in addition to Planet Fitness locations,.-Project management for new build openings and renovations.-Develop and implement process improvement tools.-Work directly with CFO to improve financial results by location and region.-Led training and compliance efforts for the entire company, including corporate office.-Assisted owners with real estate transactions including acquisitions, dispositions, leasing, tenant management.-Instrumental in acquisition of new franchise and multi-unit development agreement (Tommy’s Express Car Wash).

-Lead compliance management.-Conduct training events in various markets and virtually.-Assist with turnaround of underperforming properties.-Served as District Manager (Austin, TX/San Antonio, TX) for 7 months of tenure in this position and continuously in interim capacity.-Lead training efforts for approximately 1000 associates.-Oversee Medallia platform for region of 76 hotels (51 company owned, 25 managed franchises).-Conduct property audits and provide coaching on deficiencies.-Provide coaching and counseling for associates and managers.-Direct report of VP, responsible for financial reporting, aging and direct bill collections and P&L roll up.

-Led continued year over year RevPAR growth.-Management of a staff of up to 30 including subordinate managers. In charge of all functions including employe development, training and disciplinary action. -Monitor and review guest relations issues.-Complete bank deposits, reconcile cash and credit card.-Review customer service feedback and scores on a daily basis and ensure hotel remains on target. Conduct coaching and counseling with staff and management as needed.-Recruit qualified candidates for open positions.-Review P&L statements and responsible for hotel budgeting.-Monitor social media accounts and provide "management response" when applicable to positive or negative feedback.-Manage and control inventory.-Ensure 100% customer satisfaction at all times.-Responsible for accounts receivable.-Create, maintain and work sales leads.-Assist other sites as needed.-Oversaw complete hotel renovation Q1 2016 ($1.3M project).-Trained new GMs, AGMs and Team Leads.-Also served as multi-unit General Manager.Frequently ranked in top 50 general managers in company of over 600 sites.