Christopher Denno Email & Phone Number

Suitland, Maryland

• Lead, develop, and coach an extremely diverse team of high performing associates at Amazon’s most successful Reverse Logistics site, worldwide.• Consistently achieve daily targets by inspiring and motivating Associates to exceed their standards through constant engagement and servant leadership.• Deep dive barriers to uncover root cause analysis, with a specific focus on improving customer experience and leaning process. Develop continuous improvement opportunities, present data… Show more • Lead, develop, and coach an extremely diverse team of high performing associates at Amazon’s most successful Reverse Logistics site, worldwide.• Consistently achieve daily targets by inspiring and motivating Associates to exceed their standards through constant engagement and servant leadership.• Deep dive barriers to uncover root cause analysis, with a specific focus on improving customer experience and leaning process. Develop continuous improvement opportunities, present data driven analysis to senior leadership, and implement changes. • Inspire subordinates and peers to be innovative problem solvers by creating an atmosphere that encourages growth and promotes equality.• Serve as the main focal point for over 100 direct reports, by communicating policies, opportunities, and ensuring compliance with network standards. Show less

Washington D.C. Metro Area

• Developed and led a team of extraordinary analysts at VBA’s Office of Field Operations who oversaw day-to-day operations at over 30 VA Regional Offices, consisting of over 10,000 employees.• Delivered results by ensuring field employees had the resources they needed to efficiently meet and exceed agencies goals.• Built trust with subordinates, peers, and superiors by being transparent and consistently accomplishing goals.• Planned and assigned work for subordinates, heard and… Show more • Developed and led a team of extraordinary analysts at VBA’s Office of Field Operations who oversaw day-to-day operations at over 30 VA Regional Offices, consisting of over 10,000 employees.• Delivered results by ensuring field employees had the resources they needed to efficiently meet and exceed agencies goals.• Built trust with subordinates, peers, and superiors by being transparent and consistently accomplishing goals.• Planned and assigned work for subordinates, heard and resolved employee complaints, and initiated personnel and disciplinary actions as needed.• Set performance standards, appraised work, identified developmental and training needs, and arranged for appropriate training.• Monitored nationwide performance metrics, conducted trend analysis, and rapidly developed and implemented innovative nationwide process improvements.• Formulated, executed, and oversaw an operating budget and resource allocation model for 56 Regional Offices, including staffing, training, travel, and overtime budgets.• Advised senior VA management on conditions and issues which affected program activities. Provided guidance on interpretation and implementation of new and revised legislation, policies, regulations, and procedures. Presented recommendations and developed alternate courses of actions when necessary.• Interviewed and selected employees for vacant positions. Recommended nationwide staffing distributions to senior VA Central Office leadership; continually monitored nationwide workload trends to ensure the distribution of personnel was efficient and effective. Show less

Washington D.C. Metro Area

• Worked both independently and as a member of a team to develop national action plans on multiple projects, to include the current Agency Priority Goal.• Worked collaboratively and independently to build coalitions across VA offices and Government agencies (DoD, GAO, etc.).• Communicated openly with peers and freely accepted their feedback, while constantly striving to become a better employee. Assisted peers with their projects and communication. Fostered close connections with my… Show more • Worked both independently and as a member of a team to develop national action plans on multiple projects, to include the current Agency Priority Goal.• Worked collaboratively and independently to build coalitions across VA offices and Government agencies (DoD, GAO, etc.).• Communicated openly with peers and freely accepted their feedback, while constantly striving to become a better employee. Assisted peers with their projects and communication. Fostered close connections with my peers which allowed me to both give and receive constructive advice on improving our daily operations.• Worked on numerous special projects in order to achieve outlined VA goals while being aware of resource and time constraints.• Actively promoted positive relationships with all internal and external customers. Demonstrated an ability to cooperate and work with stakeholders, internal and external, as well as other staff offices, to accomplish projects. Differences of opinion were handled in a professional manner.• Gathered pertinent information, analyzed data, drafted action plans, proposed recommendations to senior leaders, and implemented nationwide guidance. Show less

Washington D.C. Metro Area

Baltimore, Maryland Area

Baltimore, Maryland Area

Baltimore, Maryland Area

Maryland

Public Administration, Environmental Policy

Bachelor'S Of Arts, Political Science