Christopher Dickson Email & Phone Number

Phoenix, AZ, US

Phoenix, AZ

Conducted data/data sourcing analysis for Wealth, Brokerage & Retirement data marts, setting a benchmark of management understanding for enabling planning and data merger agendas. Sleuthed out contacts and established relationships for understanding the Brokerage Data Warehouse (BDW) data and data governance program. Provided interpretations of existing.

• Directed three separate groups comprised of 16 people including Data Architects, Technical Architects and Project Managers responsible for establishing strategic direction and tools for Data Architecture, Enterprise.
• Developed and published the first complete modular Enterprise Meta Data Strategy for technical metadata within AET.
• Selected and implemented ERstudio data modeling tool as a replacement for ERwin within Information Management, including the first global model repository in the company, enabling meta-data capture, discovery, and.
• Researched, proto-typed, proposed a model repository web search portal for ERstudio Repository. Partnered with vendor in its development and implementation.
• Directed the development and implementations of: Meta Data Analysis Prescriptive Architecture, Classification and Discovery Prescriptive Architecture, ER Studio Meta Data Prescriptive Architecture, and Microstrategy.
• Managed the development and implementation of the Domain Based Business Taxonomy (DBBT) and its associated strategy. Implemented the DBBT within Information Management for model classification and the Service Artifact.

• Led a group of 10 Technical Architects responsible for developing and implementing data management strategies and data architecture related education.
• Developed a new “from the ground-up” strategy team of Data Architects responsible for setting Data Architecture direction for AET.
• Repeatedly achieved Employee Engagement Survey personal team results within top 10 percentile.
• Outlined and implemented three programs: Data Management Enablement, Data Management Education, and Enterprise Information Management Strategy. Included were 17 projects which evolved the data architecture discipline.
• Directed the development of the Service Artifact Meta Data Repository Strategy (SAMR). Researched and proposed SAMR tooling, including conducting Proofs of Concept.
• Developed and rolled out a modular three tiered XML/Service Oriented Architecture education program, Dimensional Modeling education,

• Directed a team of 19 including Data Architects (DAs), the Project Governance Board (PGB) Administration Team, and a Six Sigma Black- Belt. Partnered with Application Development teams, providing Data Architecture.
• Developed the AMEX data standards development program.
• Increased employee survey results of an inherited team from 3 out of 13 POA survey dimensions to 12 out of 13 POA survey dimensions, moving the team and department off of the HR “Watch – List" within one year period.
• Managed out-task vendor relations and Statements of Work for US Enterprise Business & Data Architecture.

• Facilitated a group of nine Data Architects in the Data Architecture and Standards group. Responsibilities involved project assignment, personal development, coaching, and counseling. Provided input into development.
• Implemented structured Project Management methodology enabling appropriate resourcing, budget control and project deadlines across multiple portfolios/lines of business.

Managed relationships between Discover/NOVUS Network and ATM networks, financial institutions, and third party processors across the US. Led four Unit Managers supervising 55 employees. Managed the processing/boarding of new merchant accounts/ outlets. Managed the company’s bankcard processing function involving the certification of merchants for the.

• Internal consultant advising 14 Senior Managers in corporate-wide quality integration/process improvement efforts. Also responsible for developing continuing quality education courses and conducting quality analysis.
• Developed and supervised the implementation of three nationwide courses and four local courses on topics including the use of quality tools and methodologies and effective team-building. These contributed to a total.
• Implemented and directed the Network Operations Suggestion Program which in one year produced 224 employee suggestions totaling $7.3 million in cost-savings.

• Responsible for the Human Resource department for an operations center of 1100 employees. This included managing benefits programs, payroll, employee screening/hiring, counseling and terminating employees.
• Streamlined the Performance Evaluation process which reduced cycle time by 23 days and reduced defects by 86%. Increased 401k participation from 43% to 80% within three years through on-going education and coordinating.
• Implemented behavioral/competency-based interviewing techniques throughout the Network Operations Centers.
• Reengineered the employment recruiting process, decreasing interview turnaround time by one week. Conducted internal employee relations investigations, working with EEOC and Legal Compliance.

Managed the Inbound Merchant Sales Unit responsible for signing 65,000 merchants annually via telemarketing strategies. Directed the Merchant File Conversion project involving the clean-up and conversion of two million hard-copy merchant contract files to Microfiche. Responsible for the decisioning and set-up of 250,000 new merchant accounts annually.

Temporary headquarters assignment responsible for setting up major merchant accounts for electronic transmission of transactions to the NOVUS Network. Acted as a liaison between seven district offices and merchants in the western region of the United States. Supervised the file transmission certification process by working with Advantis Technologies and.

Directed four Unit Managers responsible for 40+ employees responsible for evening and night shifts in-bound call center for point of sale terminal support.

Temporary assignment managing the purchasing of VeriFone point of sale terminal hardware and accessories (100,000+ units annually) for one of the nations largest POS Terminal programs. Supervised terminal inventory and shipment through the SPS Terminal Preparation facility. Facilitated the development of nine new terminal software applications in.

Directed four Unit Managers responsible for 40+ employees responsible for evening and night shifts in-bound call center for point of sale terminal support

Managed a team of 14 employees responsible for in incoming call center supporting the Discover Card Point of Sale Terminal program. Team responsibilities included data entry of terminal orders, instructing customers on connecting equipment and it's use. Managed staffing and call volume coverage.

Sole store manager for downtown Dayton, Ohio camera and video retail store. Prepared store and attached photo developing and processing lab for initial business opening. Responsible for hiring, training, and managing 12 employees, inventory management, building clientele and meeting weekly and monthly sales goals.

Retail salesperson of camera and video equipment and accessories. Responsibilities included educating customers on the proper use of equipment, ordering and maintaining inventory, and meeting monthly sales goals. Managed the photo developing and processing department.

Certified, Itil 3.1

Education record