Christopher Dickson Email & Phone Number

Morrisville, North Carolina, United States

-Compile and analyze reports on help desk metrics.-Advise company leadership on improvement plans based on provided metrics.-Work with client leadership to improve workflow.-Provide constructive feedback to analysts.-Perform call log and ticket documentation audits.-Act as a subject matter expert for other analysts on the team.

-Identify, research and resolve technical problems-Answer and handle calls from end users-Document, track and monitor problems to ensure timely resolution-Provide daily Tier 1 support to end users on a variety of hardware and application issues, escalating to support teams as necessary

-Provide superior customer service, handle customer transactions, and responding to customer complaints/concerns-Attend to merchandising of plan-o-grams on store floor-Control inventory by performing proper receiving and stocking tasks including accurate cycle counting, processing merchandise transfers, and reporting inventory problems-Account for store.

Pittsburgh, Pennsylvania, United States

-Delegate tasks to restaurant staff and supervise their performance-Maintain a fully-stocked inventory and order food supplies, as needed-Help staff resolve on-the-job challenges-Track daily costs and revenues-Balance the cash register and general store revenue management-Coordinate with suppliers as they deliver food product orders-Ensure client.

-Supervise computer lab usage-Assist other students with homework-Dismantle and reinstall all physical hardware and transport to new building