Christopher Dimilla Email & Phone Number

Hopkinton, Massachusetts, United States

Lead the planning, management, and joint development/GTM of solutions for service providers globally. Drive adoption of solutions across our customers and partners globally, showcasing excellence and innovation at every stage while strategically resolving customer challenges. Implement operational best practices and lead, manage and execute the development of reporting to measure against our KPIs and AOPs.Plan and manage day-to-day efforts globally across Telco’s Customer Program Office (CPO) unique value creation process, including:• Lead Sr. project/program managers, Line-Of-Business (LOB) sales operations, Telecom Product/Technical Architects and GTM campaign managers to drive success of solutions through standard project management methodologies, relationship building, implementation of operational best practices, and execute a joint strategy cross functionally across Dell and our partners• Lead our project/program managers to run, manage and drive technical development efforts for solution• Overseeing and lead a VoC strategy that creates strong communication channels between our stakeholders, partners and customers• Lead, manage and execute a Continuous Process Improvement (CPI) initiative• Lead, manage and execute the Line-Of-Business (LOB) Orders Recognition Pursuit Program• Lead and manage the deal makeup/sales motion execution to ensure accuracy against the AOP, sales comp quota’s & other KPI reporting• Work cross functionally and assist in the creation of sales targets, plans and compensation programs that align to LOBs AOP• Cross functionally coordinate between Dell and Enterprise business units to implement GTM solutions and operational best practices• Plan and manage solution campaign activities in close alignment with corporate marketing teams, legal and other practice groups• Lead, co-develop and implement reporting to showcase success to executive leadership and develop future roadmaps to expand TSBs footprint in the market

Hopkinton, Massachusetts, United States

• Responsible for new business development and partnership management globally for Dell Technologies Cloud Service Provider, Strategic Outsources and System Integrators within Global Alliances Partner Growth Planning (PGP)• Advise partnership leaders on GTM strategies, recommended alignment strategies and technology solutions to ensurepartnership growth• Maintain executive and mid-management level relationships within Dell Technologies and our alliance partnerships• Manage and execute a 3-5 year business plan for each global partnership that includes initiative forecasts, required marketing investments and resource investments• Assist in the development of solution portfolios combining hardware, software, and services with our alliance partnerships• Generate market demand and materials for alliance partner-based solutions• Define global alliance growth activities to include in-region sponsorship and operational alignment• Propose alliance-based investments for each alliance partner-based solution• Influence and manage continuous improvement of reporting processes• Advise and facilitate conversations with executives (CEO, CTO, CIO, etc.) leadership, while presenting known and unknownrisks, to make initiative decisions to enable growth• Manage quarterly bookings and develop monthly joint pipeline reporting via Salesforce.com for each alliance partnershipbased on sales motions• Responsible for leading stakeholder and partner engagements by working cross functionally to enhance relationships, build a growing collaborative cloud ecosystem and positive adoption across key geographic territories

Greater Boston Area

•A trusted advisor to clients, while managing their expectations•Lead all client delivery activities within assigned accounts•Lead discovery session that include requirements gathering and desired workflows with clients to understand and document their business needs (i.e. budget forecasting, financial reporting, consolidation)•Develop and present design documents based on their requirement to clients and manage the design of their CPM implementation.•Manage project scope, tasks, deadlines, budgets and lead project teams through CPM implementations

Franklin, Massachusetts

• Oversees the North America RTT teams, both onshore and offshore as the subject matter expert and escalation point of contact for all globally RMA processes• Work globally with all RMA Logistics team in both the US, Canada and EMEA• Work cross functionally with Revenue Operations, Professional Services, Customer Services, Domestic Packaging, Manufacturing and Field Inventory Management teams• Oversee the coordination of data migration between RTT and professional services• Oversee the coordination of de-install & packaging of hardware between RTT and site customer service engineers• Oversee the coordination of hardware pickups at customer locations between EMC, carriers and customers• Develop and communicate data analytics via SFDC and excel to professional services, customer service, manufacturing and executive leadership• Interface with all levels of management• Identifies RMA (both customer and field inventory) priorities based on outstanding costs and equipment value• Designed, built and tested global RTT Salesforce.com (SFDC) platform • Determines RTT system enhancements and coordinates discussions between groups and IT teams• Reduced end to end cycle time from 200 days to 45 days

Franklin Ma

- Maintains awareness of trends, business conditions, internal processes and practices impacting project/program(s)- Identifies areas of risk/opportunities and influences and implements continuous improvements- Defines and reports project/program roadmap, status, development issues and success metrics- Develops tools and analytics to support success of project/programs- Provides over-arching results, recommendations, and documentation- Oversees cross functional team(s) and is subject matter expert in the establishment, planning and implementation of multiple projects and/or programs- Allocate resources as necessary- Interface with all levels of management- Identifies priorities and schedules relative to each initiative, project or program- Ensures initiative, project and/or program deliverables are met on time and within budget as required- Develops recommendations and implements solutions to project/program challenges- Provides work direction, training and development to other team members- Develops and cultivates relationships- Designed, built and tested global GRO Salesforce.com (SFDC) platform- Designed and provided global/regional KPI & TAT SFDC reporting to VP of GBS & GRO service lead- Determines GBS system enhancements and coordinated discussions between GBS groups and IT teams- Responsible for testing all GBS enhancements and determine if functionality is correctly implemented

Franklin Ma

• Salesforce.com SME• Experienced with SAP• Assisted in development Salesforce.com interface• Team Lead for North America Theatre• Reviewed all indirect orders and partner documentation to insure they are in accordance with SEC guidelines for revenue recognition• Informed partners and sales organization of orders status throughout booking process• Created, navigated and corrected manual orders in Direct Express (DXP) system based on purchase orders and submitted partner configurations• Reviewed all orders (model #’s and/or part #’s) for completeness and accuracy to insure orders are processed, manufactured, and shipped accordingly• Assisted team members in making corrections in SAP system to ensure orders are booked correctly• Mentor/Train full time employees, contractors and interns on how to process indirect orders• Responsible for the creation and future monitoring of Order Management (OM) database and OM work instructions • Completed monthly audits as part of Sarbanes-Oxley compliance and Manila quality measure• Works cross functionally with credit and maintenance teams

Needham Ma

• Recruited qualified registered nurses, licensed practical nurses and home health aides for pediatric homecare clients• Provided services to and admitted offices first 24/7 client during frantic flu season• Staffed flu clinics for companies 2011 most profitable flu program• Researched, utilized and managed social media platforms to better market company services• Managed wellness schedules, employees and supplies for weekly clinics • Worked cross functionally with payroll and billing departments• Produced and reported offices financial statements weekly• Retrieved and executed background check information for all homecare candidates • Followed and enforced HIPAA, company compliance policies and Massachusetts health and safety regulations