Christopher Dolan Email & Phone Number

Greater Minneapolis-St. Paul Area

• Executed product marketing strategies for 10 SaaS applications generating over $250,000,000 in revenue annually.
• Developed annual marketing plans incorporating digital content, push/pull tactics, sales tools, and product positioning guidelines.
• Designed the curriculum, certification and delivered in-person, video and web-based product training to over 1,400 employees globally.
• Facilitated over 400 product demonstrations and program design/strategy sessions to Fortune 1000 customers over my tenure.
• Operated on-site customer outreach efforts at company sponsored events and industry conferences, World at Work, RPI and HR Tech.
• Developed pricing models, monitored the competitive landscape and managed forecasting data for the leadership team.

Greater Minneapolis-St. Paul Area

• Served as Product Owner, Manager and then Director for 4 SaaS recognition/incentive applications serving 3,500,000 global users.
• Successfully increased product sales revenue from $750,000 in 2001 to over $200,000,000 in 2017.
• Conducted product demos and led digital content development (blog posts, case studies, infographics, sell sheets, and white papers).
• Organized the collaboration between U.S. and Chennai, India based Scrum teams using Agile software methodology.
• Defined product requirements, maintained the backlog/roadmap and authorized approvals of wireframes, UX design and user stories.
• Facilitated User Acceptance Testing sessions creating the courseware and analyzed feedback for continuous improvement.

Greater Minneapolis-St. Paul Area

• Guided a 12-member team of program design and project management professionals for a $25,000,000 business unit.
• Managed the P & L, interviewing/hiring/termination, skill/career development, coaching and performance management processes.
• Designed and launched BIW’s 1st generation SaaS employee recognition product achieving $750,000 of revenue in its first year.

Greater Minneapolis-St. Paul Area

• Executed the solution strategy of individual programs for Fortune 1000 customers with a personal book of business of $6,000,000.
• Partnered with internal business unit experts to develop integrated business deliverables that informed and influenced potential buyers.
• Composed proposals, answered RFIs and presented recommendations rationalizing the cost versus the expected ROI outcomes.

Greater Minneapolis-St. Paul Area

• Directed a 7-member team of administrative professionals delivering over $14,000,000 in annual revenue.
• Managed the interviewing/hiring/termination, skill/career development, coaching and performance management processes.
• Championed 2 successful service recovery initiatives retaining over $11,000,000 in company revenue.