Christopher Dordi Email & Phone Number

Ludwigshafen, De

►Initially recruited to manage the IT department in the Region MENA. ► Special achievements award in 2008 for outstanding contribution to the business. ► In 2012 outstanding project leadership was awarded to me.√ Successfully rolled out SAP ERP in Middle East/North Africa and Turkey in 2012.√ Successfully Managed customized ERP implementation in BASF Companies in Iran. √ Successfully Integrated IT department after various acquisitions big and small, coordinated infrastructure rollout of PC, servers, LAN and WAN. √ Preparation of SLAs, KPI and management reports for various companies in Sub- Region.√ Develop hire train appraise and allocate work/tasks for local IT support/project staff.√ Implementing and maintaining IT corporate policies, local specifics, documentation and guidelines. √ Delivered several cost saving strategies successfully. √ Service and Demand Management for Sub-region deliver high quality IT service based on ITIL standards, optimization steer, monitor & change according to businesses needs, setting up meetings with country responsible communicating central Project status, KPI’s, taking feedback for demand requirements.√ SAP Project and coordinator role for change management, gathering business requests, analyzing and presenting possible developments or solutions for work around. SPOC for SAP topics in Turkey ME &NA.√ Project Management of all local projects within the Sub-region.√ Communication and conflict management of local IS/IT related issues and processes.√ Successful setup and managed help-desk operations for the region MENA within the BASF organization.

Major Role involved supporting external clients in terms of Infrastructure, helpdesk support services ERP applications, trainings. Totally 9 persons directly reported to me. Proposed various solutions using Cisco, HP/Dell servers to various industries such as travel agents, manufacturing, trading etc.My work also extensively involved supporting the marketing department in proposing solutions in line with clients budgets and making huge profits for the company.Customized software solutions using SQL as backend Database for various customised accounting packages, Sales force tracking solutions for retail industries. Evaluated and negotiated Annual support contracts on behalf of the company and kept all the KPI’s according to the contracts.Implemented internal helpdesk support system to enhance support and track issues for analysis later.Tools usedMs office,MS Project, SQL databases, MS server OS, locally developed helpdesk software in Access.

Manama, Bh

Fully responsible for managing all IT operations in Dubai. Promoted Pegasus ERP system, provided support and customization. Development of clients services PC integration and networking. Actively provided training in MS office packages as will as Primavera project management software for construction. Major part of my activities involved in interaction with IT Directors, finance managers and / or directors of external companies so as to work out feasible hardware and software implementation within the frame work of the company. Independently managed and coordinated the implementation of approved IT projects.Preparation of management reports with regards to computer down time, spares utilization, customer complaints and project costing. Delegating required staff for jobs to be carried out for successful implementation of maintenance services, installations, software projects and corporate training requirements.Gained good experience in business processes, accountancy and many different accounting/financial software solutionsIndependently developed customized solutions for clients.

Bangalore, Karnataka, In

• Initially trained at Wipro training center Bangalore, on successful completion posted as field engineer at franchise location (^J). Successfully promoted to Sr. Field engineer in a short span of a year. • Attended to all problems related to IBM Compatible Desktops, UNIX OS, mainframes and related peripherals, basic database trouble shooting and problem solving. • During the later half I was assigned B.A.R.C. (India’s Atomic Research) Approx. 500+ users were assigned to me for 1st & 2nd Level Support. As Sr. Field coordinator, 3 engineer’s were assigned to assist our maintenance program, all new installations, breakdowns, preventive maintenance, spares and priority scheduling was carried out and controlled to satisfactory levels. • Made key contributions in monitoring and maintaining satisfactory levels of customer service. • Annual Maintenance support contracts were my responsibility for renewal.

Total Educational Summary, Mathematics And Computer Science

Master Of Business Administration (Mba), Electronic-Business

Bachlor Of Science, Physics │Electronics

Higher Secondary Education (10+2), Mathematics And Statistics │Physics │ Chemistry │ Biology

Icse