Christopher Dover Email & Phone Number

United States

Knoxville, Tennessee Area

Director Customer Account Management at Elavon, Inc.

Knoxville, Tennessee Area

To ensure that the efficiency and effectiveness of the Global Incident and Problem Management processes are maintained. End-to-end accountability for the Global Incident and Problem Management standards and execution of the processes.Driving the effectiveness and efficiency of the Incident and Problem Management processes.Oversight to ensure the.

Knoxville, Tennessee Area

Commercial tele-communications and Data Center services sales.Identified areas for growth and expansion of existing infrastructure based on ROI.

Knoxville, Tennessee Area

• Overview: To engage prospects and close business for custom software development and implementation. Additionally to identify target verticals and market specific solutions.
• Custom software solution sales
• Channel partner development and relationship management
• Marketing campaign design and implementation
• Business development and prospecting
• Training and best practice implementation

• Overview: To develop and engage prospects and partners in focus sectors and industries to develop sales pipeline and close business.
• Strategic sales across all functional offerings:o Back office transformational consultingo Benchmarkingo Business Process Outsourcingo Enterprise application professional serviceso Strategy and change management
• Channel partner development and relationship management
• Marketing campaign design and implementation
• Business development
• Training and best practice implementation

• Co-founded RevOpp Inc. A demand generation firm providing multi-channel marketing and sales services to enterprise software and professional services organizations in the B2B and B2G markets.Overview:
• Business plan forecast, back office and SOP development
• Developed IT and infrastructure needs assessment, gap analysis, vendor review and implementation oversighto Back Office: Accounting- AP, AR, GL; Payroll; Benefitso CRM database and company portal developmento E-mail.
• Partner and channel strategy development and execution
• Developed HR SOP and strategic growth model
• Conducted all branding activities and solution creationo Market analysiso Competition analysiso Market feedback based branding/ solution development

Developed and executed sales process for start up web solution provider including:Defined and segmented the market while developing an engagement processProvided CRM training and best practices and prospect database developmentResearch and action plan development for industry associations and relevant conferencesCoordinated event execution and follow-up.

Closing of business opportunities with large and small scope organizations and growing business within existing client base Developing and executing strategic marketing campaigns for consulting services including: Software, Engineering Services, Strategy and Process improvementResponsibility for complete life-cycle of sales/marketing activities including.

·Sold consulting services including: Business and technology transformation, SAP, Oracle, Peoplesoft, Hyperion, Siebel, Sarbanes- Oxley, Portal Development, PMO·Created programs with channel partners to develop sales opportunities·Developed pipeline for managing director level, subject matter experts of various business and technology consulting practices.

·Managed pipeline valued at over $19 million for six senior sales executives·Maintained excellent passed lead to closed business ratio·Developed a quantifier for ideal prospect·Performed in-depth analysis of Strategic Accounts·Executed industry specific lead generation campaigns·Maintained relationship with and grew business in existing client base