• Notifying client of a covered loss as defined under the policy of insurance• Responding to claims in a timely • Communicating with policy holders• Investigate liability• Assess damages• Research, detail and substantiate each aspect of the claim• Prepare a detailed damages report utilizing insurance cost software, such as Xactimate• Negotiate with product/service providers on time and cost of repairs for the purpose of making an offer of settlement to the insured.• Ensuring accurate procedures• Protect the interest of the insurance company when dealing with claimants.

• Generated equipment sales through delegation of sales leads or completion of sales through consultative sales method.• Coordinated completion of sales through close work with territory salesmen from several vendors including Hunter Engineering, COATS/AMMCO, Challenger Lifts, and Kaeser Compressors.• Critically involved from the ground up in the opening of several new retail automotive repair stores in the NEPA area.• Streamlined the purchasing, billing, and upkeep of shop equipment for 27 retail automotive locations. • Carried out the purchase and billing of wholesale equipment sales inventory.• Determined quotes for equipment sales and orders. Solely responsible for maintenance of stock equipment inventory and requisite increases for special orders.• Introduced sales and purchasing procedures for several new vendors including Branick Equipment, RTI Technology, Peerless Industrial Products, and Champion Compressors.• Completed multi-part distributor training sessions for several manufacturers including Hunter Engineering and COATS/Hennessy.• Coordinated the priorities of thirteen highly trained inside sales employees in a state of the art Cisco call center.• Furnished product knowledge of equipment and automotive supplies to sales personnel.• Responsible for scheduling and payroll issues for over a dozen employees.• Energized and motivated sales staff during periods of high/low volume.• Interacted with sales personnel to provide solutions to customer service issues and responsible for day to day execution of management level decision making.• Assisted in development of skills for both new hires and existing personnel through one on one training or suggested training materials.