Christopher Lange Email & Phone Number

Sutton, Ma, Us

Manage major site overhaul of an operational kennel, including property-design updates and renovations to 3 buildings• Work with design firm and town to prepare and present updated site plan• Manage the work of all contractors/trades• Work with tenant to minimize operational disruption to existing businesses

Accountable for project management of insourcing alarm-response monitoring. Work with multiple stakeholders (Customer Experience, Product Management, Operations, Legal/Compliance, Real Estate, Procurement, IT) to understand the business and strategy for customer-focused emergency response• Managed projects for multiple dedicated workstreams (Site Development, Technology, Operations, Future Monitoring Experience)• Ran Steering Committee meetings to monitor progress, document risks, and capture updates• Created new operational dashboard for status reporting to different stakeholder audiences• Worked with internal and external stakeholders on economic-incentive selection and documentation.

Bloomfield ,Ct

Consult with business units to help improve operating effectiveness, lower operating expenses, and improve performance by engaging high-quality, cost-effective resources from global service partners on/offshore. Partner with the business through the sourcing lifecycle from strategy to governance and sourcing management. Enable business units to identify and measure opportunities, manage the RFx and selection processes, and lead in execution of deal intention by leading the transformation to the new service delivery models. Interact with business process owners, legal, compliance, IT, financial analysts, procurement and third-party suppliers. Use tools and templates, refined and updated as processes change, to ensure reliability and reduce missed steps and rework.

Americas Vendor Operations & Customer Service. Oversee overall customer service for all customers and performance of outsourced vendor providing customer support for consumer & volume-licensing customers. Responsibilities: Manage vendor to contractual terms, such as budget, volume forecast, service level, customer satisfaction, transaction logging, and accuracy of solution. Participate in periodic on-site visits to audit. Work cross-functionally to resolve escalated issues when required

Worldwide Technical Support Systems & Support Marketing. Manage Hyperion Support's global systems and infrastructure; manage global projects outside of systems and infrastructure through to handoff. Responsibilities: Project manager for Hyperion's partial outsourcing of Support, including request for proposals, site visits, vendor selection, agreement negotiation, tools to measure standards, systems/infrastructure setup Project manager for global rollout of Siebel call-tracking system, including requirements gathering, specification and sign-off, data migration, testing, training, stabilization, legacy-system retirement, and enhancements Department management of a team of 7-9 responding to business-systems (reporting, knowledgebase, remote-access) issues, infrastructure (lab/testing equipment) setup, and support-specific marketing

. Managed Hyperion's non-North American support businesses (US$75 million in maintenance revenue); achieved the following: Standardized the standard set of reports for measuring the business Became a part of regional management meetings to ensure consideration of Support when planning regional activities Focused on common-sense hiring procedures (e.g. multiple spoken languages) to manage costs/improve efficiency

. Co-winner of first-ever company-wide CEO Award for Excellence. Responsible for hiring and managing managers performing the following functions: Escalated customer handling Bug/enhancement prioritization for the most active products Technical support focusing on technical/infrastructure issues

Responsible for handling critical customers globally and managing a technical support group focusing on technical/infrastructure issues that: • Evaluated escalations and determined proper placement • Managed accepted escalations: • Provided suggestions for avoiding future escalations

Responsible for handling service-related issues from offices in Asia-Pacific and the Far East; also handled all service activity for a major European client. Responsibilities were to: • Work with local representatives to communicate service-related information • Attend semi-annual User Days in Asia, presenting to clients and publishing minutes of the meeting • Involve appropriate resources on escalated issues to ensure fastest possible resolution • Do all hands-on product work for European client

Mba, Accounting

Bachelor Of Science, Economics; Decision Sciences And Finance