Christopher Edmerson Email & Phone Number

As an Accessibility Tester at Fable, I champion inclusive digital experiences for the 1.3 billion individuals living with disabilities. I partner with leading organizations across e-commerce, banking, education, and other industries to enhance the accessibility of their products. My expertise in assistive technologies (JAWS, NVDA, Talkback, VoiceOver) and technical testing skills ensure seamless user journeys.I'm a sought-after participant in moderated research studies, providing real-world insights to shape product development. My strong communication, active listening, and deductive reasoning skills help uncover critical accessibility and usability issues. I'm also passionate about sharing accessibility knowledge to empower businesses at all stages of their digital inclusion journey.

Tel Aviv District, Israel

 Successfully led and mentored a 21-member cross-functional team Drove a 20% productivity increase through collaboration and team development Improved product quality by 15% through establishing quality assurance initiatives, leading to faster defect resolution Developed and implemented training programs focused on software proficiency and accessibility best practices, resulted in a 25% reduction in content editing time by implementing accessibility-focused guidelines Championed accessibility in product design, integrating assistive technologies Collaborated with developers to ensure web interface accessibility for screen reader users on Windows, conducting pre-release testing to identify and resolve issues Streamlined the onboarding process for new hires, improving efficiency by 30% Fostered a collaborative team environment focused on problem solving, contributing to overall business growth Enhanced sales performance through staff training and customer engagement strategies, resulting in 10% revenue increase

Dallas, Texas

• Conducted extensive market research to identify emerging travel trends and customer preferences.• Analyzed customer data and travel booking patterns, resulting in a 15% increase in revenue from targeted promotions.• Managed a diverse portfolio of clients, achieving a 90% client satisfaction rate through personalized travel recommendations and exceptional service.• Grew the client base by 25% within one year through referrals and repeat business.• Consistently exceeded monthly sales targets, contributing to a 20% increase in annual sales revenue.• Implemented a dynamic pricing strategy that increased profitability by 10% while maintaining competitive pricing.• Successfully negotiated contracts with airlines, hotels, and tour operators, reducing operational costs by 12%.• Streamlined booking processes, reducing administrative expenses by 15%.• Collaborated with the product development team to provide valuable customer insights and feature suggestions.• Contributed to the ideation of a new mobile app feature that improved user engagement by 25%.• Utilized analytics tools to track the performance of travel packages and made data-driven adjustments, resulting in a 10% increase in package bookings.• Led a team of 5 travel consultants, providing mentorship and training that improved their sales performance by 15%.• Implemented a customer feedback system, leading to a 30% reduction in customer complaints and enhanced overall customer experience.• Managed complex travel itineraries and coordinated logistics for group trips, ensuring seamless execution and customer satisfaction.

Allen, Texas

• Built a clientele of 200 customers in just 4 months, utilizing internet, email, and social media strategies, resulting in a 150% increase in business visibility and customer engagement.• Streamlined the process of locating desired destination packages, achieving a 50% reduction in booking time and increasing customer satisfaction by 20%.• Managed and improved the company website, implementing new functionality that allowed customers to reorder products 30% more efficiently, leading to a 10% increase in repeat business and consistently receiving positive feedback from website visitors.

Phoenix, Arizona

• Formulated innovative marketing methods receiving 20 leads daily while augmenting sales volume 10 percent • Developed strong referral system which provided continuous leads for new business growth • Established ongoing rapport with brokers, borrowers and lenders maintaining monthly commission average of $8,000

Goodyear, Arizona

• Discovered 5 useful marketing resources that attracted 1200 potential borrowers in 6 months with monthly closing average of 30%• Executed marketing plans for mortgages and loan programs which expanded customer base 35% in 8 month time period

Bachelors, Multidisciplinary Studiesfocus Areas: Business, Communication, And Technology, 3.7 Gpa

Activities and Societies: Tau Sigma National Honor Society, Golden Key International Honor Society

Certificate, Information Technology

Social Science

Religious Education

Activities and Societies: Chorus