Christopher Edwards Email & Phone Number

• Direct six claims examiners and two claims assistants in Hunt Valley MD office as well as three customer service representatives in Manila Philippines. Control all A&H claims for business travel accidents and youth.
• Streamlined internal processes by formulating procedures to handle A&H claims optimally.
• Created in-house Claims Administrator to save company from outsourcing claims to a third-party administrator.
• Skillfully processed ~100 major dollar claims per annum, which involved accident death claims, medical expense claims, and medical evacuation claims.
• Elevated overall productivity by hiring new employees, forming training materials, and providing training to equip new hires with skills needed to succeed. - Developed claims training for all new products and large.
• Devised catastrophic claims response plan to overseeing ~2K in 2017 with 4 major hurricanes.

• Orchestrated intricate volumes of travel insurance claims while providing daily 24hr emergency assistance approvals (emergency medical cases, medical evacuation, and repatriation of remains and medical repatriation)..
• Remained hands-on with improvement of work performance by hiring, coaching, and overseeing claims examiners.
• Originated new processes for company to handle CDW auto rental claims as well as claims handling processes for travel insurance.
• Policy Expert as Senior Member of Claims Department.

• Processed travel insurance claims, assessed coverage, and settled claims based on terms of policy. Notable Achievements:
• Devised protocols for handling claims for new and expanding Claims Department.
• Created exemplary experiences by providing world class customer service.

• Carefully determined coverage and vetted liability for auto liability and non-injury auto claims. Handled +2K coverages per annum for non-liability claims for MD, DE, and Washington D.C. Used policy reports and.
• Diplomatically negotiated injury settlements on auto liability claims from $100 to $1M.

Sold advertising and serviced clients in existing territory for five biweekly newspapers. Created and directed advertisements through art department