Client services analyst with over three years of professional experience in consulting with both healthcare administration and economicanalysis. Versatile, responsible and efficient in research using SQL database. Extensive client facing experience while running status calls to provide timely resolutions to client problems. Shown strong analytical skills from years of experience gathering and evaluating information for client reports.● Manage administrative and case management issues as well as data processing activities on a daily basis in order to ensure accurate benefit administration.● Test and analyze system configuration against requirement documents during implementation and administration phases.● Collaborate with programmers and developers to institute new technologies and implement new client requests● Create internal administration manuals, documentation, and requirements for newly implemented procedures.● Develop a variety of health benefit reports for purposes of eligibility, premiums, COBRA, ACA, HRIS, vendorfile processing, and other ad-hoc tasks to track trends and predict consumer changes.● Manage and lead client interactions to ensure the quick and accurate resolution of customer facing problems.● Manage, process and calculate premium payments, payroll adjustments, and retroactive deductions for over8,000 employees on a weekly basis.● Worked as liaison between the client and vendors, insurers, and carriers during both Open Enrollment andongoing administration.● Implemented single-sign-on access for the company’s benefits website for access to vendor information, 401klogin access and pension amounts.● Tracked the processing of all COBRA offers, letters, enrollments and terminations through completion ofCOBRA timeframe.● Acted as lead point of contact between the client and Mercer on escalated issues regarding all benefits.

Worked closely with economists and programmers to develop and implement accurate and efficient economic modeling software. Provided quality assurance during the creation of economic models to ensure accurate economic models with consistent data forecast.