Plant It Operations Specialist
CurrentStreamlined desktop and laptop configurations for optimal hospital use. - Imaging, updates, driver configuration, share folder configuration, file preservation.Collaborated closely with users to swiftly troubleshoot software, network, and system performance issues. - Internet connectivity issues, desktop setup, external device connectivity, remote user setup, application troubleshooting/permission configurationDiligently monitored computer systems to ensure stability and… Show more Streamlined desktop and laptop configurations for optimal hospital use. - Imaging, updates, driver configuration, share folder configuration, file preservation.Collaborated closely with users to swiftly troubleshoot software, network, and system performance issues. - Internet connectivity issues, desktop setup, external device connectivity, remote user setup, application troubleshooting/permission configurationDiligently monitored computer systems to ensure stability and proactively identify potential risks.Conducted comprehensive education and training sessions for users, empowering them in application usage and information security practices. - Operation System updates, email security, 2 factor authentication, educating password safety practicesAssisted in recovery from cyber attack that led to a network-wide outage. - Worked with security team to check every computer through hospitals and connected clinics while aiding in prepping computers for future monitoring and educating users on how to increase network security through new practices, like stronger passwords and other 2FA methods. Show less
