Christopher Evans Email & Phone Number

Lead in the identification, triage, troubleshooting and resolution of issues and events, including software, hardware, network, batch operations, unified communications, security, platform, configuration management database and website.Provide emergency response for service alerts and outages, including bridge facilitation, outage communication, paging, documentation and bridge support.Create and drive standards for classification, priority, and documentation for all issues into the… Show more Lead in the identification, triage, troubleshooting and resolution of issues and events, including software, hardware, network, batch operations, unified communications, security, platform, configuration management database and website.Provide emergency response for service alerts and outages, including bridge facilitation, outage communication, paging, documentation and bridge support.Create and drive standards for classification, priority, and documentation for all issues into the ticketing system.Create and drive troubleshooting guides to successfully support customers effectively and accurately.Drive continual improvement in team processes, troubleshooting, and customer service.Proactively identify and escalate widespread and urgent issues that impact our customersCreate proactive problems with accountability to drive to resolution across engineering and support teams.Responsible for training new hires and contractors.Serve as an escalation point for knowledge and process to team.Provide feedback and coaching to team on incident handling and inter-team interactions.Develop reports to capture and quantify team performance, as well as incident and outage statistics.Member of an on-call rotation in a 24x7x365 environment. Show less

Mountlake Terrace, Wa

Lead in the identification, triage, troubleshooting and resolution of issues and events, including software, hardware, network, batch operations, unified communications, security, platform, configuration management database and website.Provide emergency response for service alerts and outages, including bridge facilitation, outage communication, paging, documentation and bridge support.Create and drive standards for classification, priority, and documentation for all issues into the… Show more Lead in the identification, triage, troubleshooting and resolution of issues and events, including software, hardware, network, batch operations, unified communications, security, platform, configuration management database and website.Provide emergency response for service alerts and outages, including bridge facilitation, outage communication, paging, documentation and bridge support.Create and drive standards for classification, priority, and documentation for all issues into the ticketing system.Create and drive troubleshooting guides to successfully support customers effectively and accurately.Drive continual improvement in team processes, troubleshooting, and customer service.Proactively identify and escalate widespread and urgent issues that impact our customersCreate proactive problems with accountability to drive to resolution across engineering and support teams.Responsible for training new hires and contractors.Serve as an escalation point for knowledge and process to team.Provide feedback and coaching to team on incident handling and inter-team interactions.Develop reports to capture and quantify team performance, as well as incident and outage statistics.Member of an on-call rotation in a 24x7x365 environment. Show less

Mountlake Terrace, Wa

All Previous Responsibilities of Tech I in addition to the following:Assist with the training of new contractorsAssist in the facilitation of Major Incidents in the Scribe role, documenting the incident timeline, drafting large audience incident communicationsDevelop and complete special projects or other duties as assigned

Mountlake Terrace, Wa

Proactively monitor, interpret, and/or respond to alarms generated by various fault management systems. Implement appropriate communication protocol for situation identified.Provide vendors, support personnel and others, with technical assistance in resolution of routine system problems. Work closely with and provide support to on-call programmers and schedulers.Ensure escalation is executed properly according to established procedures.Provide batch adjudication console management… Show more Proactively monitor, interpret, and/or respond to alarms generated by various fault management systems. Implement appropriate communication protocol for situation identified.Provide vendors, support personnel and others, with technical assistance in resolution of routine system problems. Work closely with and provide support to on-call programmers and schedulers.Ensure escalation is executed properly according to established procedures.Provide batch adjudication console management in multi-faceted environments.Provide input to documentation for Alarm and Response procedures for specific tools or applications.Monitor batch schedules for successful completion.Perform Service Desk functions as required after business hours. Provide security to the Data Center and monitor critical environmental systems. Show less

Seattle, Wa

Provide support for retail and non-retail Starbucks employees. Troubleshoot issues with store equipment and computer systems for all partners. Assist partners with password and account lockout issues. Creating trouble tickets for each call, dispatching 3rd party technicians or escalating tickets when necessary.

Seattle, Wa

Responsible for assisting clients/students with computer software issues including: virus and malware issues, installing Microsoft software, performing operating system updates and assisting clients in use of certain software and printer issue troubleshooting on PC and Mac devices. Also supervises training and on-boarding of new Computer Vet employees.

Bachelor Of Science, Computational And Applied Mathematics- Scientific Computing And Numerical Analysis, 3.57 Gpa; Dean'S List

Activities and Societies: Intramural Sports: Flag Football, Softball and Dodgeball Advanced Math classes including: High Performance.

High School Diploma, 4.0; Valedictorian

Activities and Societies: National Honor Society, Future Business Leaders of America I studied a lot of math and science, including AP.