Christopher Exum Email & Phone Number

Palm Bay, Fl, Us

United States

Oversee the successful onboarding of our clients and development strategic roadmapping to help our clients become better tomorrow than today.

United States

Onboarding new clients - Technical level account management - Technical roadmap development - HIPAA SRA consultation and Remediation planning - Project Management

Melbourne, Florida, United States

Manage a team of 8, support over 60+ clients throughout central FL and the U.S. Maintain consistent 98% SLA and CSAT while delivering an excellent client experience.

Melbourne, Florida

Account Management for over 50 clients with focus on relationships and Technical roadmapping. Proactive IT management to ensure clients are updated, compliant, and satisfied with all IT needs/desires.

Melbourne, Florida

Technology creates hurdles for individuals, businesses, and time management. I ensure that all of our clients receive top notch customer service, and quick/efficient support. We distinguish ourselves from the competition by creating a positive and energetic atmosphere for our clients, that breaks the typical confines/stereotypes for IT consultant work.

United States

LEADERSHIP/SALES EXCELLENCE Multi-Department Supervisor with experience in Digital Imaging, Appliances, Entertainment, Computing and Tablets, with the responsibility of maintaining over 45% (23 million) of the stores Revenue and Net Operating Profit. (Fifth Promotion within 2 years) Leading the district in driving revenue and total solutions, progressed from over 1000 in the company to top 75 in the company within two months of taking the position. Coach/Train to ensure every associate is adept in product knowledge and providing a world-class experience for every customer. Proven results through mystery shops and customer satisfaction surveys.  Selected by my District Manager for being the “Best of the Best” for achieving the highest GSP attachment percentage in my district. I was sent to a prestigious GSP training/teachback for consistently demonstrating excellent performance throughout Q1, 2012.CUSTOMER SERVICE Proven top-notch customer service and customer/store solutions with consistent and positive feedback from both peers and customers through satisfaction surveys. While in charge of returns/exchanges, business results showed an increase in profitability and reduced product erosion, due to finding the best overall customer resolutions. Took initiative to coach & train multiple departments in customer service from basic returns to balancing and administration, which has led to shorter lines and less customer frustration. TEAM COORDINATION & ORGANIZATION Develop my own business rhythms and execute key revenue plans to ensure maximum profitability within my organization. Follows a strict self-created coaching planner to ensure that top performers are consistently recognized and bottom performers are consistently coached on opportunities to increase productivity and job satisfaction. Throughout positive leadership, coaching, and communication, my team is outperforming our entire district in most sales revenue/margin categories.

Melbourne, Florida

I sold computer technology and services with the intent of helping each customer find the perfect solution every time. I was consistently a top performer in both my store and within the district.

Melbourne, Florida Area

Customer service. R/E. Solutions

Lesson planning, teaching, assistance

Air Traffic Management, Aeronautics/Aviation/Aerospace Science And Technology, General

Associate'S Degree, Core Studies

General studies

Core Studies

Activities and Societies: Chorus and Advanced music theory