Christopher Felix Email and Phone Number

• Assist in the implementation of technical systems, software, hardware, or solutions• Provide SME support to the Service Desk regarding issue status and resolution, maintainingincidents and problems within the ticketing system• Test, implement, and document projects with direction and assistance from others• Research and testing of new technology (As needed for project work)• Develop deep expertise in one or more technologies to act as SME for RTA team (e.g. trafficcounting, network management, Verizon systems, ticket system, mobile device management)• Leverage and contribute to the knowledgebase documentation for helpdesk and IT support, takingresponsibility for your area(s) of technical expertise to ensure accurate and effectivedocumentation• Provides training and end-user support during and after the implementation process• Maintain IT industry knowledge and recommend solutions as appropriate• Work with Verizon to support Optix solutions and account creations• Assist in the implementation of technical systems, software, hardware, or solutions • Provide SME support to the Service Desk regarding issue status and resolution, maintaining incidents and problems within the ticketing system • Test, implement, and document projects with direction and assistance from others • Research and testing of new technology (As needed for project work) • Develop deep expertise in one or more technologies to act as SME for RTA team (e.g. traffic counting, network management, Verizon systems, ticket system, mobile device management) • Leverage and contribute to the knowledgebase documentation for helpdesk and IT support, taking responsibility for your area(s) of technical expertise to ensure accurate and effective documentation • Provides training and end-user support during and after the implementation process • Maintain IT industry knowledge and recommend solutions as appropriate • Work with Verizon to support Optix solutions and account creations