Christopher Ferrell Email & Phone Number

Richardson, Texas, Us

Prioritizing transparency, collaboration, and problem-focused research design, I engage B2B teams to build buy-in for the UX process, enabling confident implementation of insights. My approach fosters alignment with business goals by defining problems, designing adaptive research plans, and ensuring that each phase of the research journey is clear and collaborative. I actively advocate for UX through internal workshops and interactive learning games that promote design thinking and upskill team members across departments. This emphasis on strong connections and open communication allows product teams, designers, and developers to collaborate meaningfully, creating valuable user experiences. Deepening my knowledge of the Multifamily Commercial Real Estate industry has enabled me to develop realistic data models that reveal relationships between key metrics, enhancing our team’s ability to make data-informed design decisions. I also create foundational training materials that boost cross-team collaboration and elevate design fidelity, supporting the entire organization in delivering user-centered solutions.

Richardson, Texas, Us

As a UX Researcher at RealPage, I bring a working philosophy of transparency, connection, and confidence to every project. My primary focus is on problem definition, discovery, and research design, using my ethnographic skills to serve multiple B2B product teams.I greatly value the significance of buy-in and ensure that the product teams are well-informed throughout the research journey. By cultivating a clear understanding of the UX process, we can uncover measurable outcomes that align business goals with user needs. This, in turn, enables me to adaptively design the most effective research plan, incorporating valuable insights from design teams and empowering product managers to execute research findings with increased confidence.Beyond my product work within the organization, I am an advocate for the numerous benefits of UX research. I actively design and host internal remote workshops and engaging learning games to showcase the value of research, fostering a culture of design thinking and upskilling design teams.My passion for UX research stems from a belief in the power of transparency and collaboration. By fostering strong connections and facilitating open communication, I ensure that every project becomes a true collaboration among product teams, designers, developers, and other stakeholders, leading to the creation of remarkable user experiences.

Denton, Tx, Us

For the College of Engineering at UNT, I served as a research analyst providing operational support. By employing iterative design practices related to discovery, defining issues, ideation, tool and process design, and implementation, I was able to improve data integrity and increase the frequency of reporting for all externally funded research while increasing engagement and budget awareness.Key Accomplishments: -Managed budgets for 100 active, externally funded research projects from new award to final invoice.-Developed and implemented data management tools and business practices with measurable impact.-Reduced turnaround time for reporting on all sponsored project reports to PIs from an average of 90 days to 30 days.-Formatted aging reports and recorded macros among other internally developed procedures and practices, led regular training, and cooperated with external administrators.-Reduced process and system errors as well as resolution time whenever errors did occur.-Improved employee engagement significantly subsequent to implementation of these tools and processes which provided clearer measures and accountability. -Developed procedures and tools which were presented to external departments on several occasions in an effort to assist UNT in growing its sponsored research portfolio.I enjoyed doing meaningful work at UNT, and helping others find a path to do the same!

Van Buren, Ar, Us

High Driver Turnover Among Long-Haul Motor Carriers:Designed and executed an ethnographic study that identified the underlying causes of sustained high driver turnover at USA Truck and throughout the long-haul trucking industry.☛ Proposed several data-supported solutions for immediate implementation to reduce turnover and increase retention through reconciliation of the findings between macro-economic data and individual truck driver behavior via creation of personas.☛ Coordinated research requirements for multiple entities including UNT’s Institutional Review Board (IRB), USA Truck, Travel Centers of America, and Transplace to ensure that data collection and analysis would satisfy all requirements.

Frisco, Tx, Us

Regularly organized and presented reports directly to the CEO on the economic and logistics industry with publicly and privately sourced data. This SaaS 3PL company provided a highly adaptable logistics solutions platform.Key Accomplishments:• As a direct report to the CEO, I provided meticulously edited updates in support of the company CEO blog whereby Tom Sanderson shared his extensive industry experience and insight as a thought leader across the wider logistics community.• Analyzed findings from an internal survey administered to Transplace employees across 28 different departments and surfaced pain points, company strengths, and opportunities for improvement.

The Social Life of the Car:Collaborated with key personnel from Nissan Labs North America and a team of UNT design majors to increase understanding of human factors regarding current driving contexts. Suggested design opportunities for the development of autonomous vehicle technology (AVT).Key Accomplishments:• Incorporated video ethnographic methods during interviews with multiple driver observations to collect data and collaboratively interpreted recorded material while creating personas.• Contributed to first qualitative study related to the development of AVT between cooperating commercial and academic entities.

Master Of Science (M.S.) Applied Anthropology, Focus On Business Anthropology And Organizational Behavior

Bachelor Of Arts (B.A.), Cultural Anthropology