Community Engagement and Fundraising Coordinator at Llanelli MindAs the Community Engagement and Fundraising Coordinator at Llanelli Mind, my role is to build strong connections within the community and secure vital funding to support our mental health services. I focus on creating and nurturing partnerships with local groups, businesses, and individuals, while organising fundraising initiatives to sustain and grow our impact.I lead on developing campaigns and events that raise awareness of mental health issues, engaging people from all walks of life to support our cause. Whether through organising community outreach events, coordinating volunteer efforts, or launching fundraising drives, my aim is to ensure Llanelli Mind continues to provide essential support for those in need.With a passion for mental health advocacy and a commitment to empowering our community, I strive to drive meaningful change through engagement, collaboration, and sustainable fundraising.

Digital and Social Inclusion Coordinator at Llanelli MindAs the Digital and Social Inclusion Coordinator at Llanelli Mind, I work to promote mental health awareness and create accessible opportunities for individuals to feel supported, connected, and empowered. My role involves developing inclusive programmes that address digital literacy and social isolation, ensuring that everyone, regardless of their background, has the opportunity to engage with the community and access vital mental health resources.I collaborate with a variety of community groups, organisations, and volunteers to host events, workshops, and campaigns aimed at raising awareness of mental health issues, reducing stigma, and providing practical support. A key part of my work is using creative strategies to reach marginalised groups, enhance their digital skills, and foster a sense of belonging.With a passion for mental health advocacy, I strive to create lasting, positive change for individuals and the wider Llanelli community.

Energetic and engaging salesman known for consistently driving sales, upselling merchandise and earning repeat business. Keen ability to connect with people, quickly discern requirements, wants and make recommendations accordingly. Cultivates and maintains long-term customer relationships in person and over the phone, fulfilling needs and introducing new products and features

Current role includes answering enquiries inbound, fact finding and qualifying customers then ultimately closing sales.

As a Car Sales Executive, I thrived in a competitive environment, working alongside a team of 15 salespeople while maintaining a strong commitment to customer satisfaction. My role involved greeting customers, understanding their needs, and matching them with vehicles that suited both their preferences and budget.I was responsible for managing the entire sales process, from initial enquiry to the final handover, ensuring a smooth and positive experience for the customer. My focus on building rapport, providing expert advice, and delivering exceptional service contributed to consistently closing sales and meeting targets.Working six days a week, I developed resilience, honed my negotiation skills, and gained valuable experience in customer service, sales strategy, and product knowledge.

Customer Service Representative at AdmiralIn my role as a Customer Service Representative at Admiral, my primary responsibility was to provide exceptional support and advice to all customers, ensuring their queries and concerns were resolved with professionalism and efficiency. I communicated courteously with customers via telephone, email, and written correspondence, tailoring my approach to each individual’s needs.I frequently handled complex or long-standing issues passed on by fellow team members, taking ownership of cases and working diligently to investigate and solve problems. I was entrusted with issuing refunds and consistently maintained accurate records of all discussions and correspondence.My commitment to delivering a high standard of service and my ability to remain calm under pressure helped foster customer satisfaction and loyalty.