Christopher Ferrigno Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Head of Asset Protection/Loss Prevention for all of Housing Works’ entrepreneurial businesses* including all thrift shops, bookstore, and warehouse locations. As well as the online bookstore, auction website, and online thrift selling space. Responsible for:• Creating, updating, and maintaining all policies and procedures for the businesses• All investigations (external, internal, credit card disputes, employee conflict, etc) and interviews• Monitoring the outside employment… Show more Head of Asset Protection/Loss Prevention for all of Housing Works’ entrepreneurial businesses* including all thrift shops, bookstore, and warehouse locations. As well as the online bookstore, auction website, and online thrift selling space. Responsible for:• Creating, updating, and maintaining all policies and procedures for the businesses• All investigations (external, internal, credit card disputes, employee conflict, etc) and interviews• Monitoring the outside employment status of all employees, ensuring there are no conflicts of interest• Overseeing and managing all POS, emergency, safety, and security systems across all businesses• Auditing all stores and warehouses for OSHA and policy/procedure compliance• Conducting regular business-wide LP trainings for new and existing employees• Creating and implementing a comprehensive & aggressive shrink reduction program• Taking charge of all third-party vendor relationships• Participating in the annual budgeting process and leading full inventory counts across all locations• Leading both the cashiering and physical security teams for all special shopping/fundraising events, protecting the influx of millions of dollars to the organization*Excluding cannabis dispensary Show less

Staten Island, New York, United States

• Rotated between 10 supermarket locations.• Fought inventory shrink by conducting shipment observations, vendor audits, inventory counts, physical security checks, and risk management assessments. • Built cases and performed live in-person apprehensions on shoplifters and organized retail crime subjects, in close partnership with the NYPD.• Investigated and performed interviews on internal theft subjects.• Utilized advanced CCTV surveillance and covert in-person surveillance to… Show more • Rotated between 10 supermarket locations.• Fought inventory shrink by conducting shipment observations, vendor audits, inventory counts, physical security checks, and risk management assessments. • Built cases and performed live in-person apprehensions on shoplifters and organized retail crime subjects, in close partnership with the NYPD.• Investigated and performed interviews on internal theft subjects.• Utilized advanced CCTV surveillance and covert in-person surveillance to monitor suspicious activities.• Trained and mentored new investigators, imparting expertise in asset protection strategies and de-escalation tactics.• Maintained an up-to-date understanding of company policies, procedures, and safety regulations to ensure strict adherence and promote a secure and compliant work environment.• Recognized for being #1 company-wide for having the highest number of shoplifting apprehensions that resulted in arrests/prosecution. Show less

Staten Island, New York, United States

• Managed a team of 8, including Asset Protection Agents, Service Ambassadors, and third-party Security Guards.• Led a comprehensive shrink-reduction program that involved all store team members, which led to a record-low shrink percentage for the store.• Planned and executed multiple blitz operations against known organized retail crime subjects who frequented the store.• Properly trained the AP team on "verbal judo" and de-escalation tactics, as well as minimal force hands-on… Show more • Managed a team of 8, including Asset Protection Agents, Service Ambassadors, and third-party Security Guards.• Led a comprehensive shrink-reduction program that involved all store team members, which led to a record-low shrink percentage for the store.• Planned and executed multiple blitz operations against known organized retail crime subjects who frequented the store.• Properly trained the AP team on "verbal judo" and de-escalation tactics, as well as minimal force hands-on techniques, to perform safe shoplifter apprehensions. • Performed investigations and interviews on both internal and external theft subjects. Show less

Staten Island, New York, United States

• Rotated between 2 Gap stores and 1 Banana Republic store while working solo.• Identified, resolved, and provided training on internal and external theft awareness and reduction strategies.• Conducted risk analysis and threat mitigation to ensure a safe environment for employees and customers.• Collaborated with leadership, internal and external partners, and law enforcement to execute the Company Habitual Offender Program, contributing to the successful prosecution of… Show more • Rotated between 2 Gap stores and 1 Banana Republic store while working solo.• Identified, resolved, and provided training on internal and external theft awareness and reduction strategies.• Conducted risk analysis and threat mitigation to ensure a safe environment for employees and customers.• Collaborated with leadership, internal and external partners, and law enforcement to execute the Company Habitual Offender Program, contributing to the successful prosecution of offenders.• Implemented operational controls and ensured compliance with loss prevention and safety programs.• Fostered a secure workplace by effectively training and onboarding new employees and promoting an inclusive environment. Show less

Staten Island, New York

• Effectively oversaw the daily operations of 2 high-volume McDonald's restaurants, ensuring adherence to company policies, procedures, and brand standards.• Led a team of 40 employees, providing coaching, mentoring, and performance evaluations to foster a cohesive and motivated workforce.• Implemented streamlined processes resulting in a record-high reduction in both drive-thru and dine-in wait times, enhancing customer satisfaction and loyalty.• Beat the 10+ year-long record for… Show more • Effectively oversaw the daily operations of 2 high-volume McDonald's restaurants, ensuring adherence to company policies, procedures, and brand standards.• Led a team of 40 employees, providing coaching, mentoring, and performance evaluations to foster a cohesive and motivated workforce.• Implemented streamlined processes resulting in a record-high reduction in both drive-thru and dine-in wait times, enhancing customer satisfaction and loyalty.• Beat the 10+ year-long record for most sales and revenue made in 1 day. • Taught employees to increase sales through strategic promotions and upselling techniques, contributing to improved revenue generation.• Maintained optimal inventory levels, reducing food waste and minimizing operational costs.• Conducted regular training sessions on food safety and sanitation protocols, leading to a consistent "A" rating in health inspections. Show less