Christopher Ferrigno Email & Phone Number

New York, NY, US

New York City Metropolitan Area

• Head of Asset Protection/Loss Prevention for all of Housing Works’ entrepreneurial businesses* including all thrift shops, bookstore, and warehouse locations. As well as the online bookstore, auction website, and.
• Creating, updating, and maintaining all policies and procedures for the businesses
• All investigations (external, internal, credit card disputes, employee conflict, etc) and interviews
• Monitoring the outside employment… Show more Head of Asset Protection/Loss Prevention for all of Housing Works’ entrepreneurial businesses* including all thrift shops, bookstore, and warehouse locations. As well as the.
• Monitoring the outside employment status of all employees, ensuring there are no conflicts of interest
• Overseeing and managing all POS, emergency, safety, and security systems across all businesses

Staten Island, New York, United States

• Rotated between 10 supermarket locations.
• Fought inventory shrink by conducting shipment observations, vendor audits, inventory counts, physical security checks, and risk management assessments.
• Built cases and performed live in-person apprehensions on shoplifters and organized retail crime subjects, in close partnership with the NYPD.
• Investigated and performed interviews on internal theft subjects.
• Utilized advanced CCTV surveillance and covert in-person surveillance to… Show more
• Utilized advanced CCTV surveillance and covert in-person surveillance to monitor suspicious activities.

Staten Island, New York, United States

• Managed a team of 8, including Asset Protection Agents, Service Ambassadors, and third-party Security Guards.
• Led a comprehensive shrink-reduction program that involved all store team members, which led to a record-low shrink percentage for the store.
• Planned and executed multiple blitz operations against known organized retail crime subjects who frequented the store.
• Properly trained the AP team on "verbal judo" and de-escalation tactics, as well as minimal force hands-on… Show more
• Properly trained the AP team on "verbal judo" and de-escalation tactics, as well as minimal force hands-on techniques, to perform safe shoplifter apprehensions.
• Performed investigations and interviews on both internal and external theft subjects. Show less

Staten Island, New York, United States

• Rotated between 2 Gap stores and 1 Banana Republic store while working solo.
• Identified, resolved, and provided training on internal and external theft awareness and reduction strategies.
• Conducted risk analysis and threat mitigation to ensure a safe environment for employees and customers.
• Collaborated with leadership, internal and external partners, and law enforcement to execute the Company Habitual Offender Program, contributing to the successful prosecution of… Show more
• Collaborated with leadership, internal and external partners, and law enforcement to execute the Company Habitual Offender Program, contributing to the successful prosecution of offenders.
• Implemented operational controls and ensured compliance with loss prevention and safety programs.

Staten Island, New York

• Effectively oversaw the daily operations of 2 high-volume McDonald's restaurants, ensuring adherence to company policies, procedures, and brand standards.
• Led a team of 40 employees, providing coaching, mentoring, and performance evaluations to foster a cohesive and motivated workforce.
• Implemented streamlined processes resulting in a record-high reduction in both drive-thru and dine-in wait times, enhancing customer satisfaction and loyalty.
• Beat the 10+ year-long record for… Show more
• Beat the 10+ year-long record for most sales and revenue made in 1 day.
• Taught employees to increase sales through strategic promotions and upselling techniques, contributing to improved revenue generation.