Christopher Fillmore Email & Phone Number

Santa Clara, California, Us

San Jose, California, Us

Provide technical support and problem resolution for the Quorum backup appliances.Assist customers with configuration and updates to their appliances.Assist other technicians in support of our customers.Provide feedback to management about issues customers and support are experiencing.Troubleshoot backup interactions between appliance, Windows, Linux and VMware.

Atlanta, Georgia, Us

Provided input and recommendations for the network design. Was responsible for the implementation, administration and troubleshooting on hardware from Fortinet and Extreme Networks.Setup Veeam to run and monitor daily backups of Data Center and remote offices.Adjusted and monitored antivirus, shared storage space and network equipment as needed.Setup, maintained and performed troubleshooting of end user desktops, laptops, and PDA systems on Windows, Mac OSX and iOS.Setup, maintained and performed troubleshooting of VMware virtual systems and physical servers.Maintained and managed Avaya and Jive phone systems.Trained staff on hardware and software technologies.Managed door access security systems.Evaluated, recommended, and installed computers, network hardware, peripheral equipment, and software.

Santa Clara, California, Us

Managed backups for Oracle, SQL, VMware, Windows and Unix/Linux systems.Assisted with restores of Systems and Databases.Installed, updated and managed the systems that were used for backups.

San Jose, California, Us

Provided support for the stand alone and appliance versions of NetBackup and NetBackup PureDisk products.Assisted other Technicians and their customers.Worked with Engineering on identifying defects in the NetBackup and NetBackup PureDisk products.Setup and maintained VMware test systems used by other Technical Support Engineers for reference and troubleshooting.Developed and delivered training on NetBackup products.Assisted with the NetBackup product release as a Feature Champion.Identified as a NetBackup PureDisk subject matter expert.

Us

Performed testing on preproduction software.Qualified off the shelf hardware for use in future products.Used ghosting software to create system images to aid in test system consistency.Created, updated, and corrected end user documentation.

Us

Installed, loaded, and administered Unix systems from Hewlett Packard and Sun Microsystems.Maintained user and group accounts in NIS and LDAP.Worked with users to find resolutions to account or system issues.Handled cloning of databases from production to development and test systems.

Portland, Or, Us

Installed, tested, administered and supported Linux and Solaris desktops and servers.Rolled out in-house production software to live systems.Created, assigned, and resolved trouble tickets for hardware, network, and systems issues.Tested, turned up and troubleshot landline T1's.

Arlington, Virginia, Us