•Manage a product (Airline Risk Rating) reaching hundreds of customers that focuses on helping users gain insight into the aviation industry.•Worked with customers to determine the scope of new projects, the associated costs, and the delivery dates.•Provide analysis and advice to our customers’ corporate security, business continuity, and risk management teams•Developed expertise in both the European region and the aviation industry•Consult with customers on risk management decisions having to do with international travel.•Monitored developments related to threats to travel and aviation security.•Create briefs based on threats in countries and cities.