• Owns and provides leadership for all aspects of the appropriate proposal process (text, quote, budget, and/or response to Requests for Information [RFIs]) for assigned/accountable opportunities (inclusive of managing opportunities autonomously, establishing clear timelines, meeting client requirement, and resolving obstacles)• Reviews and analyzes RFI and/or Request for Proposal (RFP) documents to ensure adequate information for budget, proposal and/or response preparation is provided. Follows up with appropriate contact for additional information as required. • Organizes and manages strategic and operational calls related to RFI/RFPs (including client facing and senior managment facing)• Leads strategic and/or highly complex opportunities/initiatives • Responsible for managing deliverables for integrated opportunities (i.e., spanning across multiple Business Units)• Collaborates internally to ensure the responses and strategy meet the Sponsor requirements and expectations under the pressure of changing timelines; proactively works to craft the appropriate strategy• Responsible for facilitating internal and external opportunity management negotiations (i.e. pricing, process, resources, timelines, etc.)• Liaise with third party vendors/vendor managers for provision of quotations where required. • Leads sales-focused inbound client visits• Assigns and assists with team workload management and triaging new enquiries• Assists with supervisory duties for assigned staff including work scheduling, performance evaluation activities, career development and preparation of training plans, where applicable• Identifies and drives ways to improve the efficiency and quality of processes and the resulting deliverables, influencing key stakeholders as applicable• Provides training and guidance to new or less experienced staff on all aspects of position requirements, including providing input into training materials

Oversee the facility’s in vivo space by delegating staff daily assignments, conducting performance reviews, recruiting/hiring new employees, developing training plans, and managing inventory. Key Accomplishments:• Researched, developed, and wrote SOPs to align process with documentation • Developed a training program by identify gaps between SOPs and training, creating certificates, implementing training files and logs, and coordinating training sessions • Established improved documentation guidelines to create a GLP like atmosphere • Implemented a facility surveillance program to improve facility cleanliness and meet regulatory guidelines • Improved departmental efficiency by creating new forms, databases, and logs • Improved employee data auditing accuracy by an average of 43% by identify gaps in the process and retraining staff • Reduced inventory tracking time by 83% by developing and implementing a tracking database and an automated inventory sheet

Oversee the Zoo’s purchasing systems and procedures, including the operation of the Zoo’s purchasing systems and associated account costing. Coordinate with executive leadership to identify areas for improvement/inefficiencies and develop systems for improvement. Key Accomplishments:• Implemented a Zoo-wide purchase order database by identifying vendors, creating preferred vendor lists, establishing vendor contracts, and creating electronic purchase order creation and resolution• Managed a $50,000 uniform re-branding project resulting in a new color scheme, logo, and quality upgrade• Created an inventory system to move all paper tracking to electronic formats, increasing line of sight to spending and reducing overall waste by 5% in the commissary• Implemented and trained staff on a new Zoo-wide work order database, increasing maintenance team efficiency and improving maintenance tracking and costing

Oversee the administration and operations component of animal care, including inter-departmental interactions and animal programs. Managed all of the animal operation’s resources, scheduling, budgeting, protocols, and revenues.Key Accomplishments:• Successfully re-developed the commissary department by identifying inefficiencies, creating inventory metrics, establishing new vendors, and reducing waste.• Developed and managed the animal department food budget of over $260,000• Re-structured the animal artwork program through cost/profit analysis resulting in a profit increase of almost 2000%• Established tracking metrics, scheduling, and promotions of the Zoo’s animal experiences, increasing sales by over 96%• Re-structured animal diet tracking and diet record management, creating a consistent format and improving animal health monitoring

Responsible for scheduling and evaluating staff, coordinating and reviewing sample accessioning, and expediting sample processing while assuring that the work is performed in an accurate and timely manner.Key Accomplishments:• Successfully managed a team of 45 professionals• Recruited and interviewed staff, successfully increasing the department size by 1/3 within three months • Achieved 45% reduction in overtime through the development of productivity metrics, labor models, and new recruits• Assisted in the ISO certification process by developing document tracking, training plans, and tracking logs• Improved employee production by developing new processes, promoting process improvements, and defining departmental policies• Participated in a process improvement initiative designed to decrease missed tests and improve quality metrics

Served as client point of contact. Developed study plans/protocols as well as ensured compliance with appropriate Standard Operating Procedures (SOP), Good Laboratory Practices (GLP), and regulatory agency guidelines while facilitating and monitoring all portions of studies.Key Accomplishments:• Achieved 40% reduction in scheduling time and an annual savings of over $15,000 by identifying opportunities for optimization • Reduced the number of deviations per project by 30% and attained an annual labor savings of over $13,000 by implementing an enhanced training program and introducing data automation • Developed project templates for key clients reducing the amount of time spent creating study plans by over 50%• Achieved a 100% on time delivery of reports through process mapping and the establishment of key milestones• Simplified costing metrics to decrease response time to client inquiries from seven days to 24 hours.

Delegated staff daily assignments, conducted performance reviews, recruited new employees, and developed training plans while leading Six Sigma and Green Belt initiatives (including DMAIC, DPIC, LEAN, and other six sigma/process improvement methodologies)Key Accomplishments:• Successfully managed a team of 15 professionals• Recruited and interviewed staff, successfully doubling the department size within one year• Established a new facility by designing leadership processes, fostering employee development, and outlining growth strategies• Developed and managed a Six Sigma process improvement team. Oversaw 13 projects emphasizing quality and efficiency with a combined annual savings of over $25,000• Implemented an innovative scheduling database that removed all paper documentation and reduced scheduling defects by 25%

Administered pharmaceuticals per set protocols, collected biological samples, and monitored animal health. Mentored and supervised less experienced staff.

Performed a wide array of animal care tasks while ensuring superior customer service and animal welfare.

Performed pre- and post-surgical care of multiple domesticated species of animals including dogs, cats, birds, reptiles, and other small mammals.

Responsible for long term sales financing, customer service, customer relations, and cashier duties.

Developed and led a sales team specializing in whole sales. As the company leader in revenue, earned the opportunity to meet and train with the company Vice President.

Prepared staff daily assignments, handled customer relations, maintained resources and finances, participated in catered activities, and assisted in the organization of park events.