Christopher Fletcher Email & Phone Number

Atlanta, Georgia, United States

Thrilled to contribute as an Operations Analyst at Tekion, a pioneering force in Automotive Retail solutions! Currently, I serve on the Implementation Management team, spearheading the seamless integration of dealers onto Acura's cutting-edge Digital Sales Platform, powered by Tekion. In my role as a Services Operations Analyst, I orchestrate the scheduling, oversight, tracking, and reporting of numerous dealership implementation projects. Key responsibilities include:• Orchestrating cross-functional collaboration to maintain streamlined workflow• Facilitating productive scrum-style meetings with stakeholders to evaluate project progression• Delivering comprehensive daily and weekly reports to both internal and external stakeholders, offering insightful analysis on project advancement, implementation patterns, and avenues for enhancement

Atlanta, Georgia, United States

At Qgenda, a leading healthcare software company specializing in cloud-based, automated physician scheduling solutions, I had the privilege of serving as a Project Manager for Enterprise clients. In this role, I orchestrated the conception, proposal, and flawless execution of software implementation strategies tailored for hospitals and academic institutions boasting user bases exceeding 5,000 individuals. Supervising dynamic internal teams of up to 15 Implementation specialists, I navigated the intricate web of relationships between internal stakeholders and acted as a trusted information conduit for both internal and external C-suite executives. Key responsibilities included:• Spearheading end-to-end management of new and existing customer implementation projects, from contract initiation to post-go-live support, ensuring seamless transitions and client satisfaction.• Crafting and meticulously maintaining comprehensive project plans, logs, and timelines for each project phase, meticulously monitoring progress to uphold project deadlines.• Collaborating closely with cross-functional teams to develop and refine project documentation, including project plans, status reports, task breakdowns, and resource allocations, ensuring clarity and alignment throughout.• Serving as a dedicated implementation resource and primary escalation point for project teams, leveraging QGenda's best practices in project management to drive efficiency and excellence.• Inspiring and motivating internal and external teams to surpass set goals and objectives, fostering a culture of accountability and achievement.

Atlanta, Georgia, United States

• Proactively resolving client escalations from esteemed C-suite executives and sales managers, demonstrating a keen ability to identify and address client needs with precision and foresight.• Championing account retention and fostering opportunities for account growth through strategic relationship management, nurturing strong and enduring partnerships with key stakeholders.• Facilitating seamless collaboration across multiple departments, including sales, engineering, and implementation teams, to drive alignment and synergy in project execution.• Providing comprehensive coaching and training to internal representatives across solution groups, empowering them to deliver exceptional service and support to our valued clients.• Conducting in-depth investigations into complex issues, leveraging data manipulation techniques to uncover root causes and implement effective solutions.• Methodically documenting client issues, feedback, and success stories in Salesforce, serving as a vital conduit between clients and the product team to drive continuous improvement and innovation."

Greater Atlanta Area

• Travelling extensively by air and car to deliver hands-on implementation, training, and follow-up consultation to dealerships on DMS applications. Whether in a 1-on-1 setting or classroom environment, I crafted tailored presentations and provided comprehensive instruction to stakeholders at all levels, including dealer ownership, C-suite executives, managers, salespersons, and staff members.• Assessing clients’ Dealer Management System processes and seamlessly transitioning them into the Dealertrack system, offering strategic guidance on best practices to optimize dealership performance and achieve financial goals.• Providing strategic feedback to internal teams, including product engineers, on client needs, emerging industry trends, and opportunities for process improvement, thereby driving innovation and enhancing product offerings.• Acting as a central point of contact for clients, managing requests related to feature inquiries, product issue resolutions, and serving as a liaison between clients, product managers, and the development team to ensure prompt and effective resolution.• Conducting follow-up visits to clients to deliver ongoing training and consultation, proactively identifying potential barriers to success and providing actionable insights to drive continuous improvement and client satisfaction.

Austell, Ga

• Coordinating, forecasting, and facilitating the fulfillment of B2B client projects, where I negotiated budgets and timelines while ensuring strict adherence to previously agreed-upon Service Level Agreements (SLAs), thereby guaranteeing optimal project outcomes.• Cultivating and nurturing relationships with current and prospective customers through the provision of tailored and innovative solutions that not only exceeded client expectations but also advanced the strategic interests of the business, fostering long-term partnerships and driving revenue growth.• Managing robust relationships with vendors and logistical partners to streamline the execution of client requests, ensuring seamless coordination and timely delivery of services to enhance overall client satisfaction.• Maintaining a deep understanding of the healthcare industry landscape, product offerings, and competitor dynamics, enabling me to stay abreast of emerging trends and opportunities, and providing valuable insights to inform strategic decision-making and drive business success.

Austell, Georgia

• Playing a pivotal role in training and onboarding new hires, equipping them with essential knowledge on company policies, procedures, and technology to ensure a seamless integration into the team and foster a culture of excellence.• Acting as a dedicated people and schedule manager, serving as a reliable point of contact for team members, managing schedules, and representing the department in internal and external communications, thereby facilitating efficient operations and effective communication channels.• Generating and presenting comprehensive reports documenting departmental Key Performance Indicators (KPIs), including case resolution metrics, call and messaging times, offering actionable insights to drive continuous improvement and enhance operational efficiency.• Demonstrating exceptional customer service skills by resolving escalated customer issues with tact and diplomacy, negotiating solutions that not only address client concerns but also promote long-term loyalty and satisfaction, thereby strengthening client relationships and driving business growth."

Atlanta, Ga

Librarian/Paraprofessional - Balch & Bingham LLC• Front office: greeting guests, answering phones, scheduling meetings, inter-office communication• Librarian: Manage the checking in & out of materials; procurement of new & disposal of old literature• Loose-leaf filing, shelving, reconciling receipts with expense reports, mail sorting & serials check-inRecords Specialist - Federal Home Loan Bank of Atlanta• Document management, creating reports regarding the requests for, descriptions, & disposal of documents• Inventory boxed records, ensuring descriptions are updated within Microsoft Access

Atlanta, Ga

-Self supervised; single point of contact for guest services, answering phones (PBX operation) , housekeeping, valet, and security-Data entry to create reports within multiple software platforms that annotate business performance for the day-Process payment information for guests, arrange accommodations such as travel arrangements, dinner reservations, receiving & shipping of deliveries

Concession sales, inventory auditing and cash handling. Provide both students and visitors of Georgia State University with information on day-to-day events, nearby attractions and navigating the downtown Atlanta area.

Master Of Business Administration - Mba, Project Management, 3.9

Activities and Societies: Sigma Beta Delta International Honor Society for Business, Management and Administration, Golden Key.

Bachelor Of Science (Bs), Public Management & Policy