Christopher Florez Email & Phone Number

I'm a diligent and experienced worker who is always up to the task who is always willing to learn and expand my skill set. Currently working on my Associates as a full time student while also working full time as a level 2 network support technician.I have been with my current employer, Natural Wireless, for over 12 or so year and in that time I started as a level 1 on-site technician and worked my way up to level 2 tech support position who is also in charge of quality control.My greatest strength is my trouble shooting techniques and my ability for concise communication.

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  Network Support Technician

  Natural Wireless, Llc

  Sep 2012 - Present - Garfield, New Jersey, United States

  ● Higher tiered networking troubleshooting for residential locations● Ensure satisfaction with network at these locations● Deployment and management of technicians to these locations● Managing the wireless APs, switches, routers, and authentication of usersthrough a RADIUS system● Making sure equipment is up and running● In charge of quality control for our 24 hour level 1 phone support● Ensuring our ticketing system is being properly used by other supporttechnicians● Experience with setting up bridges, routers, access points, and switches● Setting up access specifications for clients● Training new tech support and level 1 and 2 on-site technicians● Contribute to the weekly network reports● Document and keep track of equipment for on-site technicians

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  Bergen Community College

  3.8 Gpa