Christopher Florez Email & Phone Number

Stamford, Connecticut, United States

Stamford, Connecticut, United States

• Supervise and train staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Effectively manage extensive high-profile customers, catering to individual and unique needs for more than 100 clients daily in fast paced environment answering 40+ calls a day interacting with clients, booking.
• Receive inventory, record confirmations/discrepancies and stock items, handle money in safe for Dunbar weekly deposits.
• Upsell menu items to customers driving up per sale revenues maximizing profits and maintain extensive knowledge of wine list (1,000+wines), liquors and craft cocktails.

Stamford, Connecticut, United States

• Developed fundraisers and donation strategies with the CPK marketing team to increase quarterly sales.
• Established long-term relationships with local businesses and collaborated together to develop corporate social events.
• Launched promotional efforts such as raffles that led to a 10% increase in sales and loyalty by engaging with the community in bi- weekly events and 20% annually.
• Listened to customer needs and desires to identify and recommend optimal products

Stamford, Connecticut, United States

• Trained 20+ new baristas in workflow procedures, espresso and coffee brewing equipment, and drink preparation.
• Memorized drink orders and preferences for regular customers to build rapport and increase brand loyalty.
• Greeted and served an average of 200+ customers daily, providing prompt, personalized, and friendly service in a fast paced environment.
• Customized training strategies based on individual barista knowledge, experience and strengths.
• In order to preserve the face of the franchise I’ve made decisions and sacrifices to maximize a positive guest experience
• My customer centric attitude and actions supported the retention of many guests