Christopher Floro

Christopher Floro Email and Phone Number

Site Training Manager @ Sutherland
Rochester, NY, US
Christopher Floro's Location
Rochester, New York, United States, United States
Christopher Floro's Contact Details

Christopher Floro work email

Christopher Floro personal email

n/a

Christopher Floro phone numbers

About Christopher Floro

Experienced Training Manager with a demonstrated history of working in the information technology and services industry. Skilled in Career Development, Training Needs Analysis, Learning Management, Customer Satisfaction, and Instructional Design. Strong professional with a Bachelor of Arts (B.A.) focused in Speech Communication and Rhetoric from Ithaca College.

Christopher Floro's Current Company Details
Sutherland

Sutherland

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Site Training Manager
Rochester, NY, US
Christopher Floro Work Experience Details
  • Sutherland
    Site Training Manager
    Sutherland
    Rochester, Ny, Us
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  • Sutherland
    Site Training Manager
    Sutherland Jan 2019 - Present
    Rochester, New York Area
    Manage and develop a team Training Specialists across multiple clients. Work collaboratively to design and implement solutions for training, development, and improvement of KPIs. Partner with new and prospective clients to deliver new hire and ongoing training support.
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  • Emerge
    Inside Sales Specialist
    Emerge Jan 2018 - Dec 2018
    Rochester, New York Area
    Managed and grew my client's business supporting an area of 8 states from an inside sales position. Successfully increased revenue and saved potential losses as opportunities were uncovered.
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  • Sutherland
    Senior Training Manager
    Sutherland Apr 2015 - Jul 2017
    Rochester, New York Area
    Manage and develop a team of Training Managers and Training Specialists. Work collaboratively to design and implement solutions for training, development, and improvement of KPIs. Support continued development of prospective leadership and training candidates.
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  • Sutherland Global Services
    Training Manager
    Sutherland Global Services Oct 2011 - Apr 2015
    Rochester, Ny
    Identify, manage, and develop Training Specialists. Analyze opportunities and worked to provide resources and training to close gaps, improve productivity, and increase KPI performance. Create and delivered new hire training curriculum. Design and implement instructional material and activities based on adult learning models.
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  • Sutherland Global Services
    Training Specialist
    Sutherland Global Services Oct 2009 - Oct 2011
    Facilitate new hire training and ongoing training initiatives for classes of 30 or more adult learnersProvide solutions to the leadership team for improving training and program performanceIdentify opportunities and lead initiatives to drive continuous improvement
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  • Sutherland Global Services
    Customer Service Team Manager
    Sutherland Global Services Mar 2009 - Oct 2009
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Christopher Floro Skills

Bpo Learning Management Needs Analysis Employee Engagement Human Resources Call Center Soft Skills Customer Satisfaction Vendor Management Career Development Talent Management Employee Relations Training Employee Training Onboarding Instructional Design Training Delivery Training Needs Analysis Management Call Centers Recruiting Performance Management

Christopher Floro Education Details

Frequently Asked Questions about Christopher Floro

What company does Christopher Floro work for?

Christopher Floro works for Sutherland

What is Christopher Floro's role at the current company?

Christopher Floro's current role is Site Training Manager.

What is Christopher Floro's email address?

Christopher Floro's email address is ch****@****bal.com

What is Christopher Floro's direct phone number?

Christopher Floro's direct phone number is (585) 586*****

What schools did Christopher Floro attend?

Christopher Floro attended Ithaca College.

What skills is Christopher Floro known for?

Christopher Floro has skills like Bpo, Learning Management, Needs Analysis, Employee Engagement, Human Resources, Call Center, Soft Skills, Customer Satisfaction, Vendor Management, Career Development, Talent Management, Employee Relations.

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