Christopher Forster Email & Phone Number

Woking, Surrey

My time at Alemba has been spent working as a product consultant for an ITIL service management software development company. The majority of my work is done on site with the client analysing, scoping and managing product implementation projects. Every project is unique and allows me insight to a large variety of business processes and solutions. Most.

Leeds, United Kingdom

I joined Callcredit’s service management team as an analyst to introduce ITIL business processes to ultimately streamline the IT department. This was a challenging yet rewarding task of producing policy and process documentation for the ITIL functions, managing the transition, implementing a new tool-set and introducing a continual service improvement plan.

Leeds, United Kingdom

Providing 2nd Line support to users covering the following non-exhaustive list of technologies:MS Windows ’98, 2000, ME, XP, Vista, 7MS Server 2003, 2008MS Exchange Server 2003/2007 with Exchange ManagementMS Project Server/SharePoint Server 2007MS SQL Server 2005 including management tools and SQL scriptingActive Directory, Group Policy Management, WSUSMS.

Leeds, United Kingdom

At EMIS I provided 1st line telephone support for Doctor’s surgeries who use the EMIS system. I had a good record of first time fixes so the customer is provided with a fast and efficient solution to their problem while still on the call at the first point of contact. These problems ranged from printers not allowing prescriptions to print to the terminals.

Bradford, United Kingdom

o Responsible for 1st line face-to-face support and 2nd line desktop supporto 1st line telephone supporto Support to end users within agreed timescaleso Desktop support, troubleshooting and repairo Laptop and desktop hardware diagnosiso Complete system rebuilds and repairing of operating system boot managemento Network, print-server and file-sharing.

Leeds, United Kingdom

o Store floor-space planning as lead merchandisero Product roll-outo Organizing staff training sessionso Face-to-face saleso Team Managemento Training staffo Staff holiday and wage administrationo Completing weekly trading summaries accuratelyo Staff inductionso Face-to-face salesMy time at The Outdoor group provided me with development for my social.

A-Level, Physics, Chemistry, It

Gcse, Science A*A*, Mathematics A, English B