Christopher Forster Email & Phone Number

Woking, Surrey

My time at Alemba has been spent working as a product consultant for an ITIL service management software development company. The majority of my work is done on site with the client analysing, scoping and managing product implementation projects. Every project is unique and allows me insight to a large variety of business processes and solutions. Most projects involve integration with existing software or designing bespoke solutions. I need to be able to communicate to stakeholders through all levels of the business and also manage expectations effectively throughout the project lifecycle. The role requires me to adapt and perform a varied number of roles from business analysis to technical consultation to quality assurance. It also requires a focus and dedication to the project of which I always provide the highest level to ensure every customer is happy with the service provided.

Leeds, United Kingdom

I joined Callcredit’s service management team as an analyst to introduce ITIL business processes to ultimately streamline the IT department. This was a challenging yet rewarding task of producing policy and process documentation for the ITIL functions, managing the transition, implementing a new tool-set and introducing a continual service improvement plan.

Leeds, United Kingdom

Providing 2nd Line support to users covering the following non-exhaustive list of technologies:MS Windows ’98, 2000, ME, XP, Vista, 7MS Server 2003, 2008MS Exchange Server 2003/2007 with Exchange ManagementMS Project Server/SharePoint Server 2007MS SQL Server 2005 including management tools and SQL scriptingActive Directory, Group Policy Management, WSUSMS Office 2003, 2007 , 2010 EnterpriseMS Visual Studio including VB, C# and .NET scriptingPowerShell scripting with PowerGUI and ActiveRoles Management ShellCisco ASDMBlackberry Enterprise ServerSymantec Ghost 2003 and Norton Ghost 8GlobalScape SFTPTerminal services, VNC and CISCO VPN remote softwareCommvault Backup SoftwareSymantec Backup ExecDeviceWallNortel Communication SystemsVMWare Infrastructure

Leeds, United Kingdom

At EMIS I provided 1st line telephone support for Doctor’s surgeries who use the EMIS system. I had a good record of first time fixes so the customer is provided with a fast and efficient solution to their problem while still on the call at the first point of contact. These problems ranged from printers not allowing prescriptions to print to the terminals being unable to access the system. In any case I would diagnose the fault by asking the customer a series of questions and find out where the fault lies. This would enable me to fix the problem while the user is still on the call and happy with a professional solution.

Bradford, United Kingdom

o Responsible for 1st line face-to-face support and 2nd line desktop supporto 1st line telephone supporto Support to end users within agreed timescaleso Desktop support, troubleshooting and repairo Laptop and desktop hardware diagnosiso Complete system rebuilds and repairing of operating system boot managemento Network, print-server and file-sharing configurationo Creation and deployment of Ghost images for standard business and desktop hardware using Norton Ghost 8o Evaluation of potential equipment for product roll-outMy work at CCL mainly consisted of repairing computer systems on a hardware level. The customer would explain the fault and I would generate a Technical Service Request. From this, I would diagnose the unit, replace faulty components or fix software errors and test to make sure the problem was resolved. I also tested a wide variety or components and items ranging from processors to network devices.

Leeds, United Kingdom

o Store floor-space planning as lead merchandisero Product roll-outo Organizing staff training sessionso Face-to-face saleso Team Managemento Training staffo Staff holiday and wage administrationo Completing weekly trading summaries accuratelyo Staff inductionso Face-to-face salesMy time at The Outdoor group provided me with development for my social skills and confidence. On a dayto day basis I would brief my team with targets/objectives, provide high quality levels of customer service and keep the store up and running to standards set.

A-Level, Physics, Chemistry, It

Gcse, Science A*A*, Mathematics A, English B