Christopher Franks Email & Phone Number

Denver, Colorado, United States

• Overseeing AR Recovery over onshore and global teams of over 100+ AR Representatives and coders.
• Monitor and provide feedback to AR teams to improve processes to decrease the amount of outstanding AR.
• Maintain bad debt and ensure accuracy of collection agency placement, as well as unnecessary adjustments and write-offs.
• Processing of claims for ambulance billing with commercial, government, workers compensation and auto insurance payers. Including appeals and reconsiderations.
• Training of all new AR staff members including AR manager and new onshore AR representatives.

Greater Denver Area

• Eligibility and Enrollment for the Medicare Oncology Care Model program.
• Billing and tracking claims/recoupments for 7 clinics and 25+ physicians.
• Coordinate with clinic staff for navigation of cancer treatment.
• Cleared backlog of over 3000 claims within 6 months and kept daily queue clean.
• Decreased outstanding Medicare AR from 29% to 9%Front and back-end charge and procedure corrections

Littleton, Colorado, United States

• Regulatory Billing, research, claims corrections and resubmission of claims to Medicare, including appeals and reconsiderations.
• Super User and lead trainer for EPIC implementation.
• Build and implement new policies and procedure.
• Improved facility outstanding AR from 35% to 4% within the first four months and maintained 4%.
• Bad Debt Liaison – Physician accounts to resolve bad debt accounts, credit balances and refunds.
• Reviewing, verifying, and correcting all bad debt accounts as well as patient statements, claims and insurance denials.