Christopher Franks Email & Phone Number

Denver, Colorado, United States

• Overseeing AR Recovery over onshore and global teams of over 100+ AR Representatives and coders. • Monitor and provide feedback to AR teams to improve processes to decrease the amount of outstanding AR. • Maintain bad debt and ensure accuracy of collection agency placement, as well as unnecessary adjustments and write-offs. • Processing of claims for ambulance billing with commercial, government, workers compensation and auto insurance payers. Including appeals and reconsiderations. • Training of all new AR staff members including AR manager and new onshore AR representatives.

Greater Denver Area

• Eligibility and Enrollment for the Medicare Oncology Care Model program. • Billing and tracking claims/recoupments for 7 clinics and 25+ physicians. • Coordinate with clinic staff for navigation of cancer treatment. • Cleared backlog of over 3000 claims within 6 months and kept daily queue clean.• Decreased outstanding Medicare AR from 29% to 9%Front and back-end charge and procedure corrections

Littleton, Colorado, United States

• Regulatory Billing, research, claims corrections and resubmission of claims to Medicare, including appeals and reconsiderations. • Super User and lead trainer for EPIC implementation. • Build and implement new policies and procedure. • Improved facility outstanding AR from 35% to 4% within the first four months and maintained 4%. • Bad Debt Liaison – Physician accounts to resolve bad debt accounts, credit balances and refunds. • Reviewing, verifying, and correcting all bad debt accounts as well as patient statements, claims and insurance denials. • Call Center – Improved backlog of calls and wait times from 30 minutes to less than 3 minutes.