Christopher Franks Email & Phone Number

Austin, Texas, United States

Houston, Texas, United States

Manage multiple Mass Tort Litigation dockets that consist of defective products such as “Defective Knee” and 3M Combat Arms Ear Plugs Support all clients on multiple dockets with providing them with status updates, requesting medical records, and working work them through the pipeline form the intake processes to potential settlementManage clients in a Multidistrict litigations to ensure all deadlines are met in a timely fashion Create reports and track the progression of clients on the “Defective Knee” and “3M Combat Arms Ear Plugs” docketManage McDonald Worley, P.C.’s client update team of 6 members to ensure clients have an exceptional customer service experience. Create and provide Staff activity reports for the client update team to track their progress throughout the day/week/monthEnsure all inbound and outbound calls are being properly taken care of Work as a liaison between the client update team and the Attorney/Paralegal team to make sure all clients are being taken care of properly and new information is given to the correct individualProvide goals to client update team and created an incentive program to provide a motivation sourceGrew a client update team of 2 members to 6 members with a steady increase in overall production of call room statistics

Houston, Texas

• Identify and qualify potential prospects• Maintain and develop client relationships• Support customers and sales in both pre and post sales activities in the effort to increase revenue• Responsible for developing prospects through regional strategies to strengthen company awareness• Drive daily production activities with effective communication and leadership • Handle negotiations with transportation carriers and customers• Complete and maintain accurate and organized records, documents and reports• Manage shipments on many different lanes across the United States and Canada • Analyze and update forecasts for several commodities to determine shipping needs throughout United States and Canada• Verify that all process control parameters are being met• Ensure timely and safe dispatch of the ordered shipments• Confer or correspond with establishment representatives to rectify problems such as damages, shortages or nonconformance of specifications• Expertise in many different types of carriers (reefer, dry van, flatbeds etc.)

Buda, Texas

• Assisted in the delegation of work, determining the method of work, giving clear and concise direction, and follow up to ensure proper execution• Assisted manger in motivating fellow employees, keeping them engaged and working as a cohesive team• Assured visual presentation standards were met by up-keep and maintenance to include, but not limited to restocking and remerchandising as needed• Fostered growth and development of retail associates by supporting training initiatives• Provided customer service every time by assisting customers thorough the purchase process by identifying and evaluating customers' needs, and making product recommendations based off of this analysis, and promoting Cabela's programs• Responded and handled customer issues by using good judgment and logic in solving problems and making decisions within the job scope• Partnered with Asset Protection to ensure accurate inventory levels• Partnered with Human Resources to promote various incentive/morale programs and initiatives

New Braunfels, Tx

• Established and maintained a safe environment for customers and employees• Captured sales through excellent customer service • Maintained grounds and upkeep of Texas Ski Ranch premises • Trained customers in basic snowboarding skills• Trained new employees on the day to day procedure at the snowboard section at Texas Ski Ranch• Conducted daily training through kids summer camp

Bryan/College Station, Texas Area

• Advertised company products• Interacted with potential customers• Provided a positive atmosphere for the ultimate customer experience.• Responsible for the attraction of potential customers• Assisted management in various tasks• Served as a team player though out the various functions of the business• Created and reached numerous sales goals

Bachelor Of Business Administration (B.B.A.), Marketing

Bachelor Of Business Administration (B.B.A.), Marketing

Education record